Personal Banker - Oldham

Personal Banker – Location: Oldham (Contract: 12 month fixed term, Full Time – 35 hours per week, Monday‑Friday + every other Saturday). Closing Date: 12th December 2025.

At The Co‑operative Bank, we make a difference by helping people with their money and fighting for justice. We put people at the heart of every decision and are committed to progress in environmental and societal change.

We are looking for people with outstanding customer service skills, who excel in a target‑driven environment, are motivated to succeed and want to thrive in a fast‑paced, rewarding organisation.

Responsibilities

• Conducting financial health checks
• Managing a portfolio of customers and assisting them in opening, managing and optimising their bank accounts; overseeing/monitoring transactions, proactively managing their financial needs and identifying opportunities to add value
• Helping customers realise the full benefits of our service both assisted and digitally, and supporting them with more complex financial needs such as protection
• Processing applications for various banking products (current, savings and credit accounts)
• Fulfilling customers’ requests such as verifying bank account details and printing documents for account terms and conditions
• Discussing bank policies, procedures and any changes that affect them
• Referring customers to in‑house experts and/or relevant bank departments when necessary or for specialised needs
• Resolving queries and complaints about accounts and banking services
• Performing routine administrative duties as required

Qualifications

• Positive and enthusiastic approach to excellent customer service
• High levels of energy, resilience and self‑motivation
• Excellent verbal and written communication skills
• Ability to achieve defined objectives/targets on a weekly and monthly basis
• Proven problem‑solving and analytical skills
• Detailed knowledge of banking processes, rules and regulations (advantageous)
• Cash handling experience
• Computer literate with the ability to navigate confidently and quickly across multiple systems while speaking to customers
• Ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries
• Proactive approach to educating and supporting customers in relation to different ways of managing their finances and going out in the community

Our Bank is committed to creating a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability‑Confident Employer.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks. Please note we may withdraw this vacancy once sufficient applications have been reached.