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- Tasks: Be the friendly face of banking, helping customers with their needs every day.
- Company: Join The Co-operative Bank, a pioneer in ethical banking for over 150 years.
- Benefits: Enjoy 27 days holiday, enhanced Saturday pay, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a rewarding, fast-paced setting.
- Qualifications: Previous customer service experience is essential; passion for helping others is a must.
- Other info: Full training provided, with opportunities for career growth and community involvement.
The predicted salary is between 18400 - 25600 £ per year.
Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the 'Branch Network of the Year' several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn't matter if you haven't worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
- Supporting customers across a variety of channels including in person, telephone and secure messages
- Identifying and addressing customer's needs
- Cash management control
- Utilizing various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
Knowledge, skills and experience required:
- Previous experience gained within a customer service environment, including cash handling is essential
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment
What we can offer you:
- 27 days holiday rising to 30 days plus bank holidays
- Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
- Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%
- Income protection
- Life assurance
- 2 paid days for volunteering per year
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- An inclusive work environment
- Active network groups, ran by colleagues for colleagues
- Full training with opportunities for career development
We can only consider candidates with the right to work in the UK at this time. Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
Customer Service Officer - Manchester employer: The Co-operative Bank plc
Contact Detail:
The Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Manchester
✨Tip Number 1
Familiarise yourself with The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you excelled in a target-driven environment or handled challenging situations, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in handling diverse customer needs. Role-playing scenarios can help you feel more confident in addressing various customer backgrounds, which is crucial for this position.
✨Tip Number 4
Research common banking practices and current trends in customer service within the financial sector. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the industry.
We think you need these skills to ace Customer Service Officer - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, especially in a fast-paced environment.
Highlight Relevant Experience: If you have experience in cash handling or working with diverse customer backgrounds, make sure to mention this. The Co-operative Bank values inclusivity and excellent service, so demonstrate your ability to engage with various customers.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company's ethical values. Explain why you want to work for The Co-operative Bank and how you can contribute to their mission of making a difference.
How to prepare for a job interview at The Co-operative Bank plc
✨Understand the Company Values
Before your interview, take some time to research The Co-operative Bank's values and ethical policies. Show that you align with their commitment to customer service and social responsibility, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet customer needs, especially in a fast-paced environment.
✨Familiarise Yourself with Banking Practices
Even if you haven't worked in a bank before, having a basic understanding of banking practices can set you apart. Brush up on common banking terms and services, and be ready to discuss how you would assist customers with their banking needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about how you would handle various customer situations, including dealing with vulnerable individuals or managing cash transactions, and be ready to articulate your thought process.
