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- Tasks: Handle inbound calls, identify banking needs, and provide exceptional customer service.
- Company: Join The Co-operative Bank, a pioneer in ethical banking with over 150 years of history.
- Benefits: Enjoy 27 days holiday, performance bonuses, and paid volunteering days.
- Why this job: Make a real difference while developing skills in a supportive, ethical environment.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities required.
- Other info: Opportunity for career growth and a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Advisor – Manchester, Manchester
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Client:
The Co-operative Bank plc
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7a52c38e8014
Job Views:
3
Posted:
24.08.2025
Expiry Date:
08.10.2025
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Job Description:
Customer Service Advisors – Call Centre
Location: Manchester City Centre, office based.
Full time 35 hours
Shift patterns are between Monday-Friday 8am-7pm and rotational Saturdays & Sundays 9am-5pm.
Sample shift patterns are available upon request.
Vacancy Close Date: 30th August 2025
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud ofour values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing.We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
What you’ll be working on:
- You will be taking high volumes of inbound calls and identifying customers’ banking needs, whilst guaranteeing the right outcome for our customers and the bank.
- As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.
- As the first point of contact for our customers, you’ll be multi-tasking across different systems whilst providing high quality service.
- You’ll be problem solving and bringing a unique perspective to challenge and help shape our customer journey.
- By educating customers on safer ways of banking, you’ll be providing protection from scam and fraud attacks, helping keep their money safe.
We’re looking for colleagues who have
- Strong experience in a customer facing role, including telephony, retail or hospitality
- Evidence of IT skills and a demonstrable ability to learn and use new systems
- Ability to follow and understand regulatory policies and processes
- Experience in dealing with challenging or vulnerable customers
- A background of working in a fast paced environment and achieving targets or deadlines
- High attention to detail
- Robust listening and problem solving skills
- Clear and concise two way communication skills – both written and verbal
- A passion to deliver an exceptional customer centric approach
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Upskill opportunities with associated pay increases
- Performance based bonus scheme
- Two paid volunteering days per year
- For our full list of benefits please visit our company pages
Our recruitment process
- Initial call with recruiter
- Final stage competency based interview
We can only consider candidates with the right to work in the UK at this time.
We reserve the right to close this vacancy early if we receive a high number of suitable applications Therefore we encourage you to apply as soon as possible.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
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Customer Service Advisor - Manchester employer: The Co-operative Bank plc
Contact Detail:
The Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Manchester
✨Tip Number 1
Familiarise yourself with The Co-operative Bank's values and ethical policies. Understanding their commitment to social justice and customer-centric service will help you align your responses during interviews, showcasing your passion for their mission.
✨Tip Number 2
Prepare for the competency-based interview by reflecting on your past experiences in customer service. Think of specific examples where you've successfully handled challenging situations or provided exceptional service, as these will be key discussion points.
✨Tip Number 3
Brush up on your IT skills and be ready to discuss your experience with different systems. Since the role involves multi-tasking across various platforms, demonstrating your ability to learn new technologies quickly will set you apart.
✨Tip Number 4
Showcase your problem-solving skills by preparing to discuss how you've approached and resolved customer issues in the past. Highlighting your ability to listen actively and communicate clearly will resonate well with the interviewers.
We think you need these skills to ace Customer Service Advisor - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer interactions.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and the values of The Co-operative Bank. Mention any relevant experience you have in fast-paced environments and your ability to handle challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at The Co-operative Bank plc
✨Understand the Company Values
Before your interview, take some time to research The Co-operative Bank's values and ethical policies. Be prepared to discuss how these align with your own beliefs and experiences, as they are a key part of the company's identity.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, think of specific examples from your past experiences where you successfully handled challenging situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills, especially in a fast-paced environment. Prepare to discuss scenarios where you identified a problem, the steps you took to resolve it, and the outcome. This will show your ability to think on your feet.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the final stage of the interview. Review the job description and think about how your experiences relate to the required skills, such as attention to detail and effective communication. Practising your answers can help you feel more confident.
