At a Glance
- Tasks: Engage with potential members and promote our amazing club facilities and membership options.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy free gym access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Flexible shifts, personal development opportunities, and a supportive, inclusive work environment.
- Why this job: Be part of a vibrant team that creates feel-good experiences for our members every day.
- Qualifications: Customer service experience is essential; sales experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club's facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members.
Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You'll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets.
Additionally, you'll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene.
If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!
Experience & Skills Required:
- Customer service experience required.
- Sales experience desirable but not essential.
Schedule:
- We operate a 7-days a week business, between 0600 to 2300.
- Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays.
- Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself - we like it that way!
Membership Sales Advisor - Warwick, Warwickshire employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to premium facilities, generous benefits including complimentary health club access, bonus holiday days, and personal development programmes, employees are encouraged to thrive both personally and professionally. Located in the picturesque Warwickshire, team members enjoy a supportive environment that values commitment and fosters a sense of community, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Sales Advisor - Warwick, Warwickshire
✨Tip Number 1
Get to know the Club Company inside out! Familiarise yourself with our facilities, membership packages, and the feel-good experience we offer. This way, when you chat with potential members, you can share your enthusiasm and knowledge, making a great impression.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being able to confidently explain what makes our clubs special will set you apart. Role-play with a friend or family member to get comfortable with the conversation.
✨Tip Number 3
Follow up like a pro! After initial conversations, don’t forget to check in with potential members. A simple call or message can show that you care and are genuinely interested in helping them join our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace our digital approach to membership sales.
We think you need these skills to ace Membership Sales Advisor - Warwick, Warwickshire
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team and contributing to the feel-good experience at our clubs.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that align with our CARE values. Show us how you embody caring, ambition, respect, and energy in your previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Club Company
✨Know the Club Inside Out
Before your interview, make sure you research The Club Company thoroughly. Familiarise yourself with their facilities, membership packages, and the overall feel-good experience they aim to provide. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Membership Sales Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled inquiries or resolved issues, as this will demonstrate your ability to embody the CARE values of the company.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, simulating interactions with prospective members. Practice how you would introduce the club's offerings and handle objections. This will not only showcase your sales skills but also your enthusiasm for helping others discover the benefits of membership.
✨Emphasise Your Team Spirit
The Club Company values teamwork and a positive environment. Be ready to discuss how you work well with others and contribute to a supportive atmosphere. Share examples of how you’ve collaborated with colleagues in the past to achieve common goals, which aligns with their mission of creating a feel-good experience.
