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For Companies At a Glance
- Tasks: Be the friendly face of our club, welcoming members and guests with a smile.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy competitive pay, free gym access, bonus holidays, and discounts on meals and spa treatments.
- Why this job: Make a positive impact in a feel-good environment while developing your career.
- Qualifications: Looking for organised, customer-focused individuals who love creating a welcoming atmosphere.
- Other info: Great opportunities for personal development and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented. In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required. You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations. If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Receptionist employer: The Club Company
Contact Detail:
The Club Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Club Company! Familiarise yourself with our values and what makes us unique. When you walk in for that interview, show us you understand our mission and how you can contribute to creating that feel-good experience.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of our clubs. Role-play common scenarios with friends or family to boost your confidence in greeting members and handling inquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look polished and professional when you come in for your interview. It shows us you're serious about joining our team and ready to represent our brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on being part of our community right from the start.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our clubs. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Receptionist role specifically. Highlight any relevant experience you have in customer service or administration, and connect it back to our CARE values. Show us how you embody caring, ambition, respect, and energy!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Club Company!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company. Familiarise yourself with their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since the role involves presenting a welcoming environment, your appearance should reflect the high standards of The Club Company. A polished look will convey that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, or the company culture. This shows that you're engaged and interested in how you can contribute to creating that feel-good experience for members and guests.
