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- Tasks: Be the friendly face of our club, welcoming members and guests with a smile.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy free gym access, bonus holiday days, and discounts on meals and spa treatments.
- Why this job: Make a positive impact in a vibrant environment while developing your customer service skills.
- Qualifications: GCSE qualification and previous experience in a service role preferred.
- Other info: Flexible shifts available, with opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented. In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required. You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations. If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Responsibilities
- Answer incoming calls, direct them to the appropriate team members, and take messages as needed.
- Assist with member registration and ensure proper sign-in or card swipe.
- Schedule appointments for the administrative team and arrange special services for members and guests when required.
- Handle payments and charges for services, address customer complaints, and ensure adherence to health and safety policies.
- Perform general office duties and contribute to the smooth running of front-of-house operations.
Qualifications
- GCSE qualification.
- Previous experience in a service-oriented position is desirable.
About The Club Company
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Mission
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, available after probation and on a minimum 16 hours per week contract.
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and opportunities within our expanding group.
- Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
- We operate a 7-day-a-week business, between 0600 to 2300 hours.
- Shift patterns will vary according to business requirements and encompass all opening hours, including weekends and bank holidays.
- Evening availability for functions (until 0200).
- Embracing You: we are committed to diversity and inclusion; all backgrounds and skills are welcome as part of an inclusive workplace.
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Receptionist employer: The Club Company
Contact Detail:
The Club Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Club Company! Familiarise yourself with their values and mission. When you walk in for your interview, show that you understand what makes them tick and how you can contribute to that feel-good experience.
✨Tip Number 2
Practice your greeting! As a Receptionist, you'll be the first face members see. Nail that warm welcome by rehearsing how you’d introduce yourself and engage with guests. A friendly smile goes a long way!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you’ve juggled multiple tasks or handled customer queries efficiently. This will show you’re the perfect fit for keeping the front of house running smoothly.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they maintain their high standards. It’ll demonstrate your genuine interest in being part of their team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our clubs. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Receptionist role specifically. Highlight any relevant experience you have in customer service or similar positions, and connect it back to our CARE values. Show us how you embody caring, ambition, respect, and energy!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Club Company!
How to prepare for a job interview at The Club Company
✨Know the Club Company
Before your interview, take some time to research The Club Company. Familiarise yourself with their mission, values, and the services they offer. This will not only help you understand their culture but also allow you to tailor your answers to align with their CARE values.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive atmosphere.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look tidy and well-presented. Since you'll be representing the club, your appearance should reflect the high standards they uphold. A smart outfit can boost your confidence too!
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or opportunities for personal development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
