At a Glance
- Tasks: Oversee daily operations, manage staff, and ensure member satisfaction.
- Company: Join a premium collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal development.
- Why this job: Be part of a dynamic team creating feel-good experiences for members.
- Qualifications: Hospitality or business diploma preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly.
In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.
If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required:
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Schedule:
- We operate a 7-days a week business, between 0600 to 2300.
- Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays.
- Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself - we like it that way!
Duty Manager - Reading, Berkshire employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, we ensure our Duty Managers thrive in a supportive environment while enjoying the beautiful surroundings of our Reading club. Join us to be part of a team that values care, ambition, respect, and energy, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Reading, Berkshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Club Company's social media and website. Understanding their CARE values will help you connect with them and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Duty Manager role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Reading, Berkshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing outstanding service and creating a feel-good experience for our members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with our CARE values. Show us how you've been caring, ambitious, respectful, and energised in your previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Familiarise yourself with their CARE values: Caring, Ambitious, Respectful, and Energised. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled complaints or ensured a positive experience, as this will demonstrate your ability to meet their high standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. They might ask how you'd handle a busy shift or a member complaint. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Teamwork and Flexibility
The role requires working closely with various departments and being adaptable. Share examples of how you've successfully collaborated with others in a dynamic environment. Highlight your willingness to step in wherever needed, as this aligns with the club's need for flexibility during busy times.
