At a Glance
- Tasks: Engage with potential members and promote our fantastic club facilities and membership options.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary access to health clubs, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Great career growth opportunities in a supportive and energised environment.
- Why this job: Be part of a vibrant team that creates feel-good experiences for our members every day.
- Qualifications: Enthusiasm for customer service and a passion for promoting health and wellness.
The predicted salary is between 25000 - 30000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members. Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets. Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene. If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!
Membership Sales Advisor - Warwick, Warwickshire employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to premium facilities, generous benefits including complimentary health club access, bonus holiday days, and personal development programmes, employees are encouraged to thrive both personally and professionally in our picturesque Warwick location. Join us to be part of a team that values care, ambition, respect, and energy, all while enjoying the perks of working in a beautiful environment dedicated to health and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Sales Advisor - Warwick, Warwickshire
✨Tip Number 1
Get to know the Club Company inside out! Familiarise yourself with our facilities, membership packages, and the feel-good experience we offer. This way, when you chat with potential members, you can share your enthusiasm and knowledge, making them feel excited about joining us.
✨Tip Number 2
Practice your pitch! Whether it’s over the phone or in person, being confident and clear about what we offer is key. Role-play with a friend or family member to get comfortable with answering questions and handling objections like a pro.
✨Tip Number 3
Follow up, follow up, follow up! After initial conversations, don’t hesitate to reach out again. A friendly reminder or a quick check-in can make all the difference in converting leads into happy members who love our clubs as much as we do.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our team. We can’t wait to see your application!
We think you need these skills to ace Membership Sales Advisor - Warwick, Warwickshire
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for golf and wellness shine through! We want to see that you’re excited about the role and how you can contribute to our feel-good environment.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles in sales or customer service, and how they align with our CARE values. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Club Company
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with The Club Company’s facilities and membership packages. This knowledge will not only impress your interviewers but also help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Membership Sales Advisor, you'll be interacting with potential members regularly. During the interview, highlight your experience in customer service and how you’ve successfully built relationships in previous roles. Use specific examples to demonstrate your caring and respectful approach.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, where you might have to sell a membership package or handle a member's inquiry. Practise these scenarios beforehand so you can showcase your sales skills and ability to handle objections smoothly.
✨Emphasise Your Enthusiasm
The Club Company values an energised and positive attitude. Make sure to convey your enthusiasm for the role and the club environment during the interview. Share why you’re excited about the opportunity and how you can contribute to creating that feel-good experience for members.
