At a Glance
- Tasks: Engage with potential members and drive retention through calls and follow-ups.
- Company: Join a vibrant club that values diversity and exceptional service.
- Benefits: Free access to facilities, bonus holidays, and discounts on meals and treatments.
- Other info: Flexible hours, personal development opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping others discover the value of our Club.
- Qualifications: Customer service experience is essential; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members.
Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You'll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets. Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene.
If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you.
Qualifications: Customer service experience required. Sales experience desirable but not essential.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
Employment Hours: We operate a 7‑day a week business, between 06:00 to 23:00. Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays. Evening availability for functions (until 02:00) is required.
Inclusion: We embrace diversity and equality, and are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
Membership Growth & Retention Specialist employer: The Club Company
At The Club, we pride ourselves on being an exceptional employer that values our team members' contributions and well-being. With a vibrant work culture that promotes inclusivity and personal growth, employees enjoy a range of benefits including complimentary access to our health club, generous discounts, and opportunities for professional development. Our commitment to employee satisfaction is reflected in unique perks such as bonus holiday days, a paid Volunteer Day, and a supportive Employee Assistance Programme, making us an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Growth & Retention Specialist
✨Tip Number 1
Get to know the Club inside out! Familiarise yourself with all the facilities, membership packages, and pricing. This way, when you chat with potential members, you can confidently share all the juicy details that make joining irresistible.
✨Tip Number 2
Practice your pitch! Whether it’s over the phone or face-to-face, having a smooth and engaging way to present the Club will make a huge difference. Role-play with a friend or in front of the mirror until you feel like a pro.
✨Tip Number 3
Follow up like a champ! Regular touchpoint calls with existing members can really boost retention. Make it personal, ask for feedback, and show them you genuinely care about their experience at the Club.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Membership Growth & Retention Specialist
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and membership growth shine through. We want to see that you're genuinely excited about the role and how you can contribute to our Club!
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Club Company
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the Club’s facilities and membership packages. Familiarise yourself with the benefits and pricing so you can confidently answer any questions and show your enthusiasm for what the Club offers.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this role, prepare examples from your past where you’ve gone above and beyond for a customer. Think about how you can relate these experiences to the responsibilities of a Membership Sales Advisor.
✨Practice Your Sales Pitch
Even if sales experience isn’t essential, it’s a good idea to brush up on your sales techniques. Prepare a short pitch about why someone should join the Club, focusing on the value and community aspect. This will help you stand out during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a dissatisfied member or generating leads. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and commitment to exceptional service.
