At a Glance
- Tasks: Manage and retain our membership base while delivering exceptional member experiences.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary health club access, discounted golf, and bonus holiday days.
- Other info: Hybrid role with opportunities for personal development and a supportive work environment.
- Why this job: Be part of a passionate team that values customer service and personal growth.
- Qualifications: Strong communication skills and a passion for outstanding customer service required.
The predicted salary is between 27000 - 33000 £ per year.
About Us
The Club Company is a premium collection of golf and country clubs across the UK.
We blend golf, fitness, and wellness to offer a complete lifestyle.
Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation.
Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
To us, nothing beats spending time at one of our clubs.
We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values
Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful , we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
Energised , we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
- Complimentary access to our health club, group exercise classes, and discounted golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- STREAM, offering financial flexibility.
The Role
We'relooking for a passionate and customer-focused Membership Cluster Lead Managerto play a key role in managing andretainingour membership base across The Club Company.
Working as part of the central membership team, you'llbe responsible formembership administration, including renewals, direct debit collections, membership changes, suspensionsand cancellations, while supporting our clubs to deliver an exceptional member experience.
You'llbuild strong relationships with members and club teams, identifyopportunities toretainand re-engage members, provide guidance and training to club teams, and ensure membership processes are consistently followed.
This is apredominantly home-basedrole with occasional travel to clubs for training, supportand team meetings.
Experience & Skills Required
- A genuine passion for delivering outstanding customer service and building positive relationships with members.
- Excellent communication and interpersonal skills, with the ability to build rapport across all levels.
- Empathy and the ability to handle sensitive member conversations with professionalism and understanding.
- Strong administration and organisational skills with excellent attention to detail.
- Confidence in managing conflict and negotiating positive outcomes.
- The ability to work collaboratively as part of a team whilst supporting and motivating colleagues.
- Adaptability and a positive approach to change and continuous improvement.
- Experience in an administrative role, ideally within a membership-based or customer-focused business.
- Good IT skills, including Microsoft Office and the ability to learn new systems quickly.
- Experience in membership management, customer retention, debtrecoveryor renewals would beadvantageous
Schedule
- We operate a 7-days a week business, your required working pattern may include weekends and bank holidays
- This is a hybrid role with travel to all clubs as per the requirements of the business
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views.
Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself - we like it that way!
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Membership Cluster Lead Manager employer: The Club Company
The Club Company in Witney is an exceptional employer, offering a vibrant work culture where culinary passion meets professional growth. As a Commis Chef, you'll benefit from hands-on training and mentorship in a fast-paced kitchen, alongside competitive perks that enhance your work-life balance. Join us to develop your skills in a supportive team environment dedicated to delivering high-quality dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Cluster Lead Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Club Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Club Company
Don't be shy about reaching out to The Club Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Cluster Lead Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Club Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Club Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
