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- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: A welcoming hotel that values diversity and teamwork.
- Benefits: Competitive salary, health club access, bonus holiday days, and discounts on meals and treatments.
- Why this job: Be the friendly face of our hotel and create memorable experiences for guests.
- Qualifications: Experience in hospitality preferred; strong organisational and communication skills required.
- Other info: Enjoy a positive work environment with personal development opportunities and flexible financial options.
The predicted salary is between 1200 - 1600 £ per month.
We are looking for a dependable and detail-oriented Night Porter to manage our front‑desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
Key Responsibilities:
- Manage late check‑ins, early check‑outs and reconcile charges from the previous day.
- Ensure security of the hotel and its guests, communicating with team members via portable phone.
- Monitor key handling and turn off lights in unoccupied rooms.
- Assist guests with any needs and oversee night‑time cleaning operations.
- Balance financial accounts, report maintenance issues and manage emergency situations.
- Attend regular training sessions and team meetings to maintain excellence.
Qualifications:
- Experience of comparable work in a hotel/hospitality environment preferred.
- Strong organisational and communication skills, with a reliable, detail‑oriented mindset.
Benefits & Compensation:
- Competitive salary.
- Complimentary access to health club, group exercise classes and golf facilities.
- Bonus holiday days for long tenure.
- Wedding day off (conditions apply).
- Birthday day off (conditions apply).
- Paid Volunteer Day after one year’s service.
- 70% off meals while on duty and 25% off when off‑duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member (available after probation and on a minimum 16‑hour per week contract).
- Access to the Employee Assistance Programme.
- Personal development programs.
- Cycle to Work scheme.
- Competition opportunities for team members with a golf handicap.
- Wagestream for financial flexibility.
- Free parking.
- Uniform provided.
Schedule & Shift:
- 7‑day a week business, including weekends and holidays as required.
- Shift type: overnight, ensuring a smooth and secure operation during night hours.
Diversity & Inclusion:
We embrace diversity and equality, building a team with a variety of backgrounds, skills and views. Everyone is welcome to bring their authentic, whole selves to work – we like it that way!
Night Porter in Leek Wootton employer: The Club Company
Contact Detail:
The Club Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Leek Wootton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive and visit the hotel in person. Introduce yourself to the management team and express your interest in the Night Porter position. This shows initiative and gives you a chance to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and customer service. Think about scenarios where you've demonstrated attention to detail and problem-solving skills, as these are key for a Night Porter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Night Porter in Leek Wootton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who’s not just qualified but also fits in with our positive vibe.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience in hospitality and showcase your attention to detail. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – we’re all about that attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at The Club Company
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like managing late check-ins and ensuring guest security. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Night Porter, you'll be the main point of contact for guests during the night. Practice how you would handle various guest scenarios, from check-ins to addressing concerns. Clear and confident communication is key, so think about examples from your past experiences that highlight these skills.
✨Emphasise Attention to Detail
This role requires a keen eye for detail, especially when it comes to balancing financial accounts and monitoring key handling. Prepare to discuss specific instances where your attention to detail made a difference in your previous roles. This will show that you take pride in your work.
✨Bring a Positive Attitude
The job description mentions being energised and setting a positive tone. During your interview, let your enthusiasm shine through! Share why you enjoy working in hospitality and how you can contribute to a feel-good environment for both guests and team members.
