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- Tasks: Oversee daily operations, ensure safety, and provide outstanding service to club members.
- Company: Join a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary access to facilities, bonus holiday days, and discounts on meals and treatments.
- Why this job: Be part of a dynamic team that values your commitment and offers growth opportunities.
- Qualifications: Diploma in hospitality or business preferred; strong communication skills essential.
- Other info: Flexible shifts with a focus on diversity and inclusion in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations. If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Qualifications:
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Benefits & Working Hours:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You: We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
Duty Manager in Leek Wootton employer: The Club Company
Contact Detail:
The Club Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Leek Wootton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Duty Manager position that’s not advertised yet.
✨Tip Number 2
Get your game face on for interviews! Research common questions for Duty Manager roles and practice your responses. Show off your organisational skills and how you handle member enquiries or complaints with ease.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining our team at The Club Company. Plus, it makes it easier for us to spot your application.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Duty Manager in Leek Wootton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love providing outstanding service and working in a dynamic environment. Share specific examples that highlight your passion for hospitality.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight relevant experience and skills that match the job description. We’re looking for someone who can manage operations smoothly, so emphasise any leadership or management roles you've had.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Club Company!
How to prepare for a job interview at The Club Company
✨Know the Club Inside Out
Before your interview, take some time to research the Club Company and its facilities. Familiarise yourself with their services, values, and what makes them stand out in the industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers or resolved complaints effectively. Highlighting these moments will demonstrate your ability to exceed guest expectations, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy shift or addressing a member's complaint. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure smooth operations under pressure.
✨Emphasise Teamwork and Flexibility
The role requires managing staff and covering various departments as needed. Share examples of how you've successfully worked in a team and adapted to changing circumstances. This will highlight your organisational skills and readiness to support your colleagues, which is essential for a Duty Manager.
