At a Glance
- Tasks: Drive operational excellence and enhance customer experience at our premium golf and country clubs.
- Company: Join The Club Company, a leading collection of golf and country clubs in the UK.
- Benefits: Enjoy competitive salary, health club access, bonus holidays, and discounts on meals and spa treatments.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Make a real impact by improving customer experiences in a vibrant, feel-good environment.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply)
- Birthday Day off (conditions apply)
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
- 70% off meals while on duty and 25% off when off-duty
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager. You’ll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you’ll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the 'Feed It Back' dashboard and resolving escalated complaints. As part of the role, you'll also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect of the role offers the chance to grow together and contribute to the overall success of the venue.
Head of Club Experience - Bournemouth, Dorset employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, we foster a supportive environment where team members can thrive. Located in the picturesque Bournemouth area, our clubs provide a unique opportunity to work in beautiful surroundings while delivering outstanding service to our members.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Club Experience - Bournemouth, Dorset
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on opportunities at The Club Company!
✨Tip Number 2
Prepare for those interviews by researching The Club Company’s values and mission. Show us how your experience aligns with our CARE values – Caring, Ambitious, Respectful, and Energised. We love seeing candidates who resonate with our culture!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can enhance the club experience for our members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of The Club Company family!
We think you need these skills to ace Head of Club Experience - Bournemouth, Dorset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a feel-good experience for our members. Share your love for golf, fitness, and wellness – it’ll make your application stand out!
Tailor Your Application:Make sure to customise your application to reflect our CARE values. Highlight experiences where you've been caring, ambitious, respectful, and energised. This shows us that you understand what we’re all about and how you can contribute to our mission.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your skills and experiences easy to read. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and our clubs while you’re at it!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, make sure you research The Club Company thoroughly. Understand their mission, values, and what sets them apart in the golf and country club industry. This will not only show your genuine interest but also help you align your answers with their core values during the interview.
✨Showcase Your Leadership Skills
As a Head of Club Experience, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, improved customer satisfaction, or implemented operational changes. Be ready to discuss how you can inspire and engage your team to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you've turned negative feedback into positive outcomes. This will highlight your ability to analyse customer needs and improve the overall experience at the club.
✨Emphasise Your Passion for Wellness and Community
The Club Company values health, wellness, and community engagement. Share your personal passion for these areas and how you can contribute to creating a feel-good environment. Discuss any relevant initiatives you've been involved in that promote well-being and community spirit, as this aligns perfectly with their CARE values.
