At a Glance
- Tasks: Be the friendly face of our club, welcoming members and guests with a smile.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy free gym access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Flexible shifts available, with opportunities for personal development and team competitions.
- Why this job: Make a positive impact in a vibrant environment while developing your customer service skills.
- Qualifications: GCSE qualification and previous service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented.
In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required.
You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations.
If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Experience & Skills Required:
- GCSE qualification.
- Previous experience in service-oriented position desirable.
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Locations
Receptionist - Fareham, Hampshire employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as complimentary access to health facilities, generous holiday allowances, and personal development programmes, we ensure our team members thrive in a supportive environment. Located in the picturesque Fareham, Hampshire, our clubs provide a unique opportunity to work in beautiful surroundings while being part of a dedicated team that values care, ambition, respect, and energy.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Fareham, Hampshire
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching The Club Company. Familiarise yourself with their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their feel-good environment.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the club. Role-play common scenarios with a friend or family member, like greeting guests or handling complaints. This will boost your confidence and help you shine during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Choose an outfit that reflects professionalism while still being comfortable. You want to look the part and feel good while doing it!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you can easily keep track of your application status there!
We think you need these skills to ace Receptionist - Fareham, Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our clubs. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to highlight how your skills and experiences align with our CARE values. Whether it’s being caring, ambitious, respectful, or energised, show us how you embody these traits in your previous roles.
Keep It Neat and Professional:Presentation matters! Ensure your application is well-structured and free from typos. A tidy and professional layout reflects your attention to detail, which is super important for a Receptionist role at our clubs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at The Club Company
✨Know the Club Company
Before your interview, take some time to research The Club Company. Understand their mission, values, and what makes them unique in the golf and country club industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive atmosphere.
✨Emphasise Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage multiple tasks efficiently. You might want to share specific strategies you use to stay organised, such as prioritising tasks or using tools to keep track of appointments and messages.
✨Bring a Positive Attitude
The Club Company values an energised and positive environment. During your interview, let your enthusiasm shine through! Smile, engage with your interviewers, and express your excitement about the opportunity to contribute to a feel-good experience for members and guests.
