At a Glance
- Tasks: Oversee daily operations, manage staff, and ensure member satisfaction at our premium club.
- Company: Join The Club Company, a leading collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Great career growth opportunities and a supportive work environment await you!
- Why this job: Be part of a dynamic team creating feel-good experiences for members in beautiful surroundings.
- Qualifications: Looking for proactive individuals with strong organisational skills and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits: As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role: We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations. If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Duty Manager - Reading, Berkshire employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to premium facilities, generous benefits including complimentary health club access, bonus holiday days, and personal development programmes, employees are supported in achieving a fulfilling work-life balance. Located in the picturesque Reading area, our commitment to high standards and a feel-good environment makes us a rewarding place to work for those passionate about hospitality and service.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Reading, Berkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Duty Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research The Club Company and understand our CARE values. Think about how your experience aligns with our mission of providing a feel-good experience. Practise common interview questions and come ready to share your passion for service.
✨Tip Number 3
Show off your personality! When you meet us, let your enthusiasm shine through. We love candidates who are energised and can bring a positive vibe to our team. Remember, we’re looking for hosts with heart!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at The Club Company. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager - Reading, Berkshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to the feel-good experience we offer at our clubs.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Duty Manager role. We love seeing how your skills can contribute to our CARE values and the overall success of our clubs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Familiarise yourself with their CARE values: Caring, Ambitious, Respectful, and Energised. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you ensured a positive environment and maintained high standards, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, such as a member complaint or a busy shift. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the club's operations or team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about opportunities for personal development or how the team embodies the CARE values in their daily work.
