At a Glance
- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: Join The Club Company, a premium collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and a Birthday Day off.
- Other info: Dynamic night shift role with opportunities for training and career growth.
- Why this job: Be the key point of contact for guests and create a comfortable environment.
- Qualifications: Experience in hospitality preferred; dependability and attention to detail are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Birthday Day off (conditions apply).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.
To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas. Experience of comparable work in a hotel/hospitality environment preferred. We operate a 7-days a week business, including weekends and holidays as required. Shift Type: Overnight, ensuring a smooth and secure operation during the night hours. We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views.
Locations
Night Porter - Hospitality in Devon, Exeter employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Night Porter in Exeter, you will enjoy competitive benefits such as complimentary access to health and fitness facilities, bonus holiday days for long tenure, and opportunities for professional development through regular training sessions. Join us in creating a welcoming environment for our guests while being part of a dedicated team that values diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Hospitality in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position. Showing initiative can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on your hospitality knowledge. Familiarise yourself with common night porter duties and think about how your past experiences can relate. Confidence is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Night Porter - Hospitality in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Porter role. Highlight any previous hospitality experience and focus on your attention to detail and reliability, as these are key for us.
Craft a Personal Cover Letter:Write a cover letter that shows your personality and enthusiasm for the position. Let us know why you want to join The Club Company and how you can contribute to creating a feel-good experience for our guests.
Showcase Your Communication Skills:As a Night Porter, communication is crucial. In your application, give examples of how you've effectively communicated with guests or team members in past roles. This will help us see how you can fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Club Company
✨Know the Company Inside Out
Before your interview, take some time to research The Club Company. Understand their mission, values, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlighting your ability to handle late check-ins or resolve issues will demonstrate that you're the right fit for the role.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific scenarios, like managing emergencies or dealing with difficult guests. Think through potential situations you might encounter as a Night Porter and prepare your responses. This will show that you're proactive and ready for the challenges of the job.
✨Dress the Part and Be Professional
Even though it's a night shift, first impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects your understanding of the hospitality industry and the importance of presentation in creating a welcoming environment for guests.
