At a Glance
- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: Join The Club Company, a premium collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Be part of a feel-good environment while gaining valuable hospitality experience.
- Qualifications: Previous experience in hospitality is preferred but not essential.
The predicted salary is between 20000 - 25000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.
To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.
Experience & Skills Required:
Experience of comparable work in a hotel/hospitality environment preferred.
Schedule:
We operate a 7-days a week business, including weekends and holidays as required.
Shift Type:
Overnight, ensuring a smooth and secure operation during the night hours.
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Locations
Night Porter - Exeter, Devon employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Night Porter in Exeter, you will enjoy competitive benefits including complimentary access to health and fitness facilities, generous holiday allowances, and personal development programmes, all within a supportive environment that values diversity and inclusivity. Join us to be part of a team that is dedicated to creating memorable experiences for our guests while fostering your own career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Exeter, Devon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through us. You never know when a new opportunity might arise!
✨Tip Number 3
Prepare for interviews by researching our clubs and understanding our CARE values. Show us how you embody those values in your previous experiences – we love candidates who align with our mission!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the Night Porter position. It’s a small gesture that can make a big impact!
We think you need these skills to ace Night Porter - Exeter, Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our clubs. A bit of charm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience in hospitality and how it aligns with our CARE values. We love seeing how you can contribute to our feel-good environment!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Club Company
✨Know the Company Inside Out
Before your interview, take some time to research The Club Company. Understand their mission, values, and what makes them unique in the golf and country club industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. Highlight your ability to handle difficult situations with a calm and respectful approach.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, especially when it comes to security and cleanliness. Be ready to discuss how you've maintained high standards in previous roles. You might even want to mention specific tasks that showcase your meticulous nature, like managing key handling or overseeing cleaning operations.
✨Embrace the CARE Values
Familiarise yourself with the CARE values: Caring, Ambitious, Respectful, and Energised. Think of ways you can embody these values in your responses. For instance, share a story that illustrates your caring nature or how you’ve been ambitious in your previous roles. This alignment will resonate well with the interviewers.
