At a Glance
- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: The Club Company, a premium collection of golf and country clubs in the UK.
- Benefits: Free health club access, bonus holiday days, birthday off, and discounted memberships.
- Other info: Regular training sessions and opportunities for career growth in a diverse environment.
- Why this job: Join a dynamic team and create memorable experiences for guests while working nights.
- Qualifications: Experience in hospitality preferred; dependability and attention to detail are key.
The predicted salary is between 12 - 15 £ per hour.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Birthday Day off (conditions apply).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.
To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas. Experience of comparable work in a hotel/hospitality environment preferred. We operate a 7-days a week business, including weekends and holidays as required. Shift Type: Overnight, ensuring a smooth and secure operation during the night hours. We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views.
Locations
Night Porter - 16 Hours in Devon, Exeter employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Night Porter in Exeter, you will enjoy competitive benefits such as complimentary access to health and fitness facilities, bonus holiday days for long tenure, and opportunities for professional development through regular training sessions. Join us in creating a welcoming environment for our guests while being part of a dedicated team that values diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - 16 Hours in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position. Showing initiative can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by researching The Club Company. Understand our mission and values, and think about how your skills align with what we’re looking for. This will help you stand out as a candidate who truly gets us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in joining our team.
We think you need these skills to ace Night Porter - 16 Hours in Devon, Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience in hospitality and how it aligns with our mission of providing a feel-good experience for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Club Company
✨Know the Company Inside Out
Before your interview, take some time to research The Club Company. Understand their mission, values, and what makes them stand out in the golf and country club industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Be prepared to share examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle late check-ins and resolve issues calmly and efficiently.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Bring up specific instances where your keen eye has helped prevent problems or improve service. Whether it’s monitoring key handling or ensuring the security of the hotel, showing that you can manage these responsibilities effectively will set you apart.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, like emergencies or guest complaints. Think through potential scenarios and how you would respond. This will demonstrate your problem-solving skills and readiness for the challenges of the Night Porter role.
