At a Glance
- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: The Club Company, a premium collection of golf and country clubs in the UK.
- Benefits: Free health club access, bonus holiday days, birthday off, and discounted memberships.
- Other info: Regular training sessions and excellent career growth opportunities await you.
- Why this job: Join a dynamic team and create memorable experiences for guests while working nights.
- Qualifications: Experience in hospitality preferred; dependability and attention to detail are key.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Birthday Day off (conditions apply).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.
To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas. Experience of comparable work in a hotel/hospitality environment preferred. We operate a 7-days a week business, including weekends and holidays as required. Shift Type: Overnight, ensuring a smooth and secure operation during the night hours. We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views.
Locations
Night or Shift Porter in Devon, Exeter employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Night Porter in Exeter, you will enjoy competitive benefits such as complimentary access to health and fitness facilities, bonus holiday days, and a supportive environment that encourages career development. With a commitment to excellence and a focus on creating a feel-good experience for both staff and members, The Club Company stands out as a rewarding place to build your career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night or Shift Porter in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position. Showing initiative can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond for guests. We love candidates who can demonstrate their commitment to providing a top-notch experience!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Night or Shift Porter in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Porter role. Highlight any previous hospitality or hotel experience, especially in night shifts, to show us you’re the right fit!
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Use this opportunity to express why you want to work with us at The Club Company. Share your passion for providing excellent service and how you can contribute to our mission.
Showcase Your Attention to Detail:As a Night Porter, attention to detail is key. In your application, mention specific examples where you’ve demonstrated this skill, whether it’s managing guest requests or ensuring security protocols are followed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at The Club Company
✨Know the Company Inside Out
Before your interview, take some time to research The Club Company. Understand their mission, values, and what makes them stand out in the golf and country club scene. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Be ready to share specific examples from your past experiences where you provided excellent customer service or handled difficult situations. This will demonstrate your ability to create a comfortable environment for guests.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an emergency or managing a late check-in. Think through how you would handle these scenarios ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though it's a night shift role, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A neat appearance reflects your professionalism and respect for the position you're applying for.
