At a Glance
- Tasks: Deliver outstanding service and create memorable dining experiences for guests.
- Company: Join a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy competitive salary, health club access, and generous discounts.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a vibrant team in a beautiful setting while developing your skills.
- Qualifications: Customer service experience and a passion for hospitality are desirable.
The predicted salary is between 20000 - 25000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a dedicated and enthusiastic individual to join our team as a Food & Beverage (F&B) Assistant. In this role, you will play a crucial part in shaping the guest experience by delivering outstanding service and ensuring memorable dining experiences for both Club Members and guests. Reporting to the Food & Beverage Manager/Supervisor, you will help uphold our reputation for exceptional service and quality.
As a Food & Beverage (F&B) Assistant, you will be responsible for setting up tables and event spaces, greeting and serving guests, delivering food and drinks promptly, maintaining well-stocked bar areas, upselling offerings, clearing and cleaning tables, ensuring money handling procedures are followed, and flexibly assisting in various front-of-house areas, including full bar and Barista duties.
This is a fantastic opportunity to expand your experience at a prestigious golf and country club while contributing to our exceptional food, beverage and service standards.
Experience & Skills Required:
- Previous experience in a customer facing role desirable
- Food safety certification and/or HACCP certified is desirable
- An excellent standard of presentation is essential
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Locations
Food & Beverage (F&B) Assistant - Exeter, Devon employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, team members can thrive in a supportive environment while enjoying the beautiful surroundings of our golf and country clubs in Exeter. Join us to be part of a dedicated team that values care, ambition, respect, and energy, ensuring every day at work is fulfilling and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage (F&B) Assistant - Exeter, Devon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the food and beverage industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're keen on a role at The Club Company, pop by the club and ask to speak with the manager. A friendly face can make a lasting impression and show your enthusiasm.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. We want to see how you embody our CARE values, so think of examples that showcase your caring, ambitious, respectful, and energised nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to that feel-good experience we pride ourselves on.
We think you need these skills to ace Food & Beverage (F&B) Assistant - Exeter, Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our clubs. A bit of charm goes a long way in the F&B world!
Tailor Your Application:Make sure to tailor your application to highlight how your experience aligns with our CARE values. Whether it’s being caring, ambitious, respectful, or energised, show us how you embody these traits in your previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Understand their mission to provide a feel-good experience and how they blend golf, fitness, and wellness. This knowledge will help you align your answers with their core values during the interview.
✨Showcase Your Customer Service Skills
As a Food & Beverage Assistant, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to ensure a memorable experience for customers.
✨Demonstrate Your Enthusiasm
The Club Company values an energised atmosphere, so let your enthusiasm shine through in the interview. Share why you're excited about the role and how you can contribute to creating a positive environment for both guests and team members.
✨Prepare for Practical Scenarios
Expect to be asked about handling specific situations, like dealing with difficult customers or managing busy periods. Think of practical examples that showcase your problem-solving skills and ability to maintain high standards under pressure.
