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- Tasks: Lead and enhance the customer experience at our premium golf and country clubs.
- Company: Join The Club Company, a top collection of golf and wellness clubs in the UK.
- Benefits: Enjoy competitive salary, health club access, bonus holidays, and discounts on meals and spa treatments.
- Why this job: Be part of a dynamic team that values well-being, growth, and exceptional service.
- Qualifications: Strong leadership and communication skills with experience in front-of-house roles.
- Other info: Diverse and inclusive workplace where you can be your authentic self.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Deputy General Manager role at The Club Company
Base pay range
This range is provided by The Club Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel‑good environment.
We are proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs.
We create a feel‑good experience through our CARE values:
Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off‑duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are seeking an experienced and dedicated individual to oversee the continuous improvement and implementation of The Club Company experience, in line with our brand standards. You will analyse customer feedback across all channels, providing strategic direction to enhance the customer experience and respond to their needs. In the absence of the Club Director or General Manager, you will take full responsibility for the site’s operation.
You will lead and coach the team, ensuring exceptional service standards and quick service delivery. Proactively addressing deficiencies and resolving escalated complaints, you will foster a culture of empathy towards both customers and team members. Collaboration with the leadership team will be key in driving the club’s success, and you will monitor performance targets, KPIs, and benchmarks to exceed service standards.
As Deputy General Manager, you will ensure team adherence to company policies, including dress code standards, while maintaining a safe and engaging work environment. Your leadership and focus on customer satisfaction will ensure an exceptional experience for our members and guests. If you are a strong leader passionate about delivering high‑quality service and driving continuous improvement, we’d love to hear from you.
Experience & Skills Required
- Strong supervisory skills with experience in team management.
- Strong communication skills, both verbal and written.
- Experience of working in a front of house or golf operations role in a leadership capacity.
Schedule
- We operate a 7‑days a week business, between 0600 to 2300
- Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays
- Evening availability for functions (until 0200)
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself – we like it that way!
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Management and Manufacturing
Industries
- Restaurants
#J-18808-Ljbffr
Deputy General Manager employer: The Club Company
Contact Detail:
The Club Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Club Company. Check out their social media and website to understand their CARE values and what makes them tick. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your leadership stories! As a Deputy General Manager, you'll need to showcase your supervisory skills. Think of specific examples where you've led a team or improved service standards. Be ready to share these during your interview to demonstrate your fit for the role.
✨Tip Number 3
Show your passion for customer experience! The Club Company is all about creating a feel-good environment. Be prepared to discuss how you've gone above and beyond for customers in the past. This will show that you align with their mission and values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a feel-good experience and how you align with our CARE values.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in team management and customer service. We love seeing how your background fits with our mission of providing exceptional service at our clubs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with The Club Company.
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company thoroughly. Understand their mission, values, and what sets them apart in the industry. Familiarise yourself with their facilities and services, as this will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Skills
As a Deputy General Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can foster a culture of empathy and collaboration within the team.
✨Emphasise Customer Experience
The Club Company prides itself on delivering exceptional customer experiences. Think of specific instances where you've enhanced customer satisfaction or addressed complaints effectively. Highlight your understanding of the importance of feedback and how you would use it to drive continuous improvement.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to situations like handling an escalated complaint or managing a busy shift. This will show your ability to think on your feet and maintain high service standards under pressure.
