At a Glance
- Tasks: Lead the club experience, enhance customer satisfaction, and drive operational excellence.
- Company: Join The Club Company, a premium collection of golf and country clubs in the UK.
- Benefits: Enjoy competitive salary, health club access, bonus holidays, and discounts on meals and spa treatments.
- Other info: Flexible shifts, personal development opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on member experiences while working in a vibrant, feel-good environment.
- Qualifications: Leadership experience in front of house or golf operations is essential.
The predicted salary is between 40000 - 50000 £ per year.
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply)
- Birthday Day off (conditions apply)
- A paid Volunteer Day to support causes you're passionate about (available after one year's service)
- 70% off meals while on duty and 25% off when off-duty
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager.
You'll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you'll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the "Feed It Back" dashboard and resolving escalated complaints.
As part of the role, you'll also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect of the role offers the chance to grow together and contribute to the overall success of the venue.
Experience & Skills Required:
Experience of working in a front of house or golf operations role in a leadership capacity.
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Head of Club Experience - Bournemouth, Dorset employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as complimentary access to health facilities, generous holiday allowances, and personal development programmes, we foster an environment where team members can thrive while enjoying the beautiful surroundings of our Bournemouth club. Join us to be part of a passionate team dedicated to delivering outstanding experiences in a supportive and energised atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Club Experience - Bournemouth, Dorset
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Club Company's values and mission. This way, you can show how your experience aligns with their CARE values and demonstrate that you're a perfect fit for their feel-good environment.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the role and the team. This not only helps you prepare but also shows your genuine interest in the company.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining The Club Company family. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Head of Club Experience - Bournemouth, Dorset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a feel-good experience for our members. Share your love for golf, fitness, and wellness – it’ll make your application stand out!
Tailor Your Application:Make sure to customise your application to reflect our CARE values. Highlight your experiences that demonstrate being caring, ambitious, respectful, and energised. This shows us you understand what we’re all about and how you can contribute to our mission.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if necessary to make your skills and experiences easy to read – we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, dive deep into understanding The Club Company's mission and values. Familiarise yourself with their CARE values: Caring, Ambitious, Respectful, and Energised. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Head of Club Experience, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, improved customer satisfaction, or handled challenging situations. Highlight how you can motivate and mentor your team to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific scenarios where you've turned negative feedback into positive outcomes. This will showcase your strategic thinking and commitment to continuous improvement, which is crucial for this role.
✨Emphasise Your Passion for Customer Experience
The Club Company prides itself on providing a feel-good experience. Be ready to discuss what 'customer experience' means to you and how you plan to enhance it. Share your ideas on creating a welcoming environment and how you would ensure that every member feels valued and cared for.
