At a Glance
- Tasks: Oversee daily operations, manage staff, and ensure member satisfaction.
- Company: Join a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary health club access, bonus holidays, and discounts on meals and spa treatments.
- Other info: Flexible shifts with opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team creating feel-good experiences for members.
- Qualifications: Hospitality or business diploma preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly.
In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.
If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required:
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Duty Manager in Bournemouth employer: The Club Company
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to premium facilities, generous benefits including complimentary health club access, bonus holiday days, and personal development programmes, team members thrive in a supportive environment that values commitment and innovation. Located in picturesque settings, our clubs provide a unique opportunity to work in a feel-good atmosphere while delivering outstanding service to our members.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Bournemouth
✨Tip Number 1
Get to know the Club Company vibe! Visit our clubs if you can, soak in the atmosphere, and chat with staff or members. This will help you understand our CARE values and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and might even refer you, which can really boost your chances of landing that Duty Manager role.
✨Tip Number 3
Prepare for your interview by practising common questions related to hospitality and management. Think about how you can demonstrate your exceptional service standards and problem-solving skills, as these are key for us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to that feel-good experience we pride ourselves on.
We think you need these skills to ace Duty Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing outstanding service and creating a feel-good experience for our members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with our CARE values. Show us how you've been caring, ambitious, respectful, and energised in your previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Club Company
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled complaints or difficult situations, demonstrating your ability to maintain high standards and a positive environment.
✨Demonstrate Flexibility and Teamwork
The role requires you to assist in various departments during busy times. Be ready to discuss instances where you've worked collaboratively with others and adapted to changing circumstances. This will showcase your proactive nature and willingness to support your team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that reflect your interest in the role and the company. Inquire about their approach to staff development or how they maintain their high service standards. This shows you're not just interested in the job, but also in contributing to their success.
