At a Glance
- Tasks: Be the friendly face of our club, welcoming members and guests with a smile.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy competitive pay, free gym access, bonus holidays, and discounts on meals and spa treatments.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal growth await you!
- Why this job: Make a positive impact in a vibrant environment while developing your customer service skills.
- Qualifications: GCSE qualification and previous experience in a service role preferred.
The predicted salary is between 20000 - 25000 € per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
- As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented.
In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required.
You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations.
If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Experience & Skills Required:
- GCSE qualification.
- Previous experience in service-oriented position desirable.
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Receptionist in Coggeshall employer: The Club Company (UK) Ltd
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, we ensure our team members thrive in a supportive environment. Join us in creating memorable experiences for our members while enjoying the beautiful surroundings of our premium golf and country clubs across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Coggeshall
✨Tip Number 1
First things first, make sure you know the company inside out. Check out The Club Company's website and social media to get a feel for their vibe and values. This will help you tailor your approach and show them you're genuinely interested!
✨Tip Number 2
When you get that interview, don’t just prepare answers; think about questions too! Ask about their CARE values and how they implement them in daily operations. It shows you’re engaged and ready to be part of their team.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. Focus on being friendly and professional, just like the Receptionist role requires. The more comfortable you are, the better you'll come across!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re keen and appreciate the opportunity!
We think you need these skills to ace Receptionist in Coggeshall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Receptionist role. Highlight any customer service experience and your ability to create a welcoming environment, as these are key for us at The Club Company.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way in showing us you’d fit right in with our team.
Follow the Instructions:Be sure to read the job description carefully and submit all required information. We appreciate attention to detail, so make sure everything is neat and complete when you apply through our website.
Express Your Enthusiasm:Let us know why you’re excited about this role and working with us. Mentioning our CARE values and how they resonate with you can really help your application stand out!
How to prepare for a job interview at The Club Company (UK) Ltd
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since the role involves creating a welcoming environment, your appearance should reflect the high standards of The Club Company. A polished look will convey that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the club is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
