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For Companies At a Glance
- Tasks: Engage with potential members, manage sales processes, and provide exceptional service.
- Company: Join The Club Company, a premium collection of 18 golf and country clubs across the UK.
- Benefits: Enjoy complimentary access to facilities, bonus holiday days, and discounts on meals and treatments.
- Why this job: Be part of a feel-good environment that values health, wellness, and personal development.
- Qualifications: Customer service experience is essential; sales experience is a plus.
- Other info: Flexible shifts available, embracing diversity and inclusivity in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you\’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members.
You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members.
Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets.
Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene.
Experience & Skills Required
- Customer service experience required.
- Sales experience desirable but not essential.
Schedule
- We operate a 7‑days a week business, between 0600 to 2300.
- Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays.
- Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself – we like it that way!
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Membership Sales Advisor employer: The Club At Meyrick Park
Contact Detail:
The Club At Meyrick Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Advisor
✨Tip Number 1
Familiarise yourself with The Club Company's facilities and services. Understanding the unique offerings, such as the golf courses and wellness programmes, will help you engage effectively with potential members and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since the role emphasises caring for members, be prepared to share examples of how you've gone above and beyond in previous positions to enhance customer experiences.
✨Tip Number 3
Network with current employees or members of The Club Company if possible. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your approach to sales, even if you don't have direct experience. Think about how you would handle inquiries and convert leads into memberships, as this will demonstrate your proactive attitude and willingness to learn.
We think you need these skills to ace Membership Sales Advisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Club Company's mission and CARE values. Highlight how your personal values align with theirs in your application to demonstrate that you would be a good fit for their team.
Tailor Your CV: Make sure your CV reflects relevant customer service and sales experience. Use specific examples that showcase your ability to engage with customers and drive membership retention, as these are key aspects of the Membership Sales Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention your passion for health, wellness, and golf, and how you can contribute to creating a feel-good experience for members.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for maintaining high standards in customer service.
How to prepare for a job interview at The Club At Meyrick Park
✨Show Your Passion for Customer Service
As a Membership Sales Advisor, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to the CARE values of The Club Company.
✨Know the Club Inside Out
Familiarise yourself with the facilities, membership packages, and pricing before the interview. Being knowledgeable about what The Club offers will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Demonstrate Your Sales Skills
Even if you don't have extensive sales experience, think of situations where you've successfully persuaded someone or influenced a decision. Highlight these experiences to showcase your potential in driving membership retention and achieving sales targets.
✨Embrace the Club's Values
The Club Company prides itself on its CARE values. During the interview, reflect on how you embody these values in your work ethic. Share specific instances where you've been caring, ambitious, respectful, and energised in your previous roles.