At a Glance
- Tasks: Lead and enhance the club experience, ensuring top-notch service and operational excellence.
- Company: Join a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary access to facilities, bonus holiday days, and discounts on meals and treatments.
- Other info: Dynamic role with opportunities for personal development and team collaboration.
- Why this job: Make a real impact on member experiences in a vibrant and inclusive environment.
- Qualifications: Leadership experience in front of house or golf operations is essential.
The predicted salary is between 40000 - 50000 € per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel‐good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‐good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year's service).
- 70% off meals while on duty and 25% off when off‐duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager. You'll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you'll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the 'Feed It Back' dashboard and resolving escalated complaints. As part of the role, you'll also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect of the role offers the chance to grow together and contribute to the overall success of the venue.
Experience & Skills Required
Experience of working in a front of house or golf operations role in a leadership capacity.
Schedule
We operate a 7‐days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Head of Club Experience in Bournemouth employer: The Club At Meyrick Park
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like complimentary access to health facilities, bonus holiday days, and personal development programmes, we ensure our team members thrive both personally and professionally. Our picturesque club locations provide a unique environment where you can enjoy a fulfilling career while contributing to our mission of delivering outstanding member experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Club Experience in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research The Club Company, its values, and what makes it unique. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at The Club Company. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about how you can demonstrate your experience in enhancing customer ratings and operational excellence. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Club Company and ready to embrace our culture.
We think you need these skills to ace Head of Club Experience in Bournemouth
Some tips for your application 🫡
Show Your Passion for the Club Experience:When writing your application, let your enthusiasm for golf and wellness shine through! We want to see how you connect with our mission of providing a feel-good experience at our clubs.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in front of house or golf operations. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at The Club At Meyrick Park
✨Know the Club Inside Out
Before your interview, take some time to research The Club Company. Familiarise yourself with their facilities, values, and mission. Understanding their commitment to health, wellness, and customer experience will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Head of Club Experience, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully led teams, improved customer satisfaction, or implemented operational changes. Be ready to discuss how you can inspire and engage your team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in club operations or customer service and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Passion for Customer Experience
The Club Company prides itself on providing a feel-good experience. Share your passion for enhancing customer experiences and any innovative ideas you have for improving service standards. Highlight your understanding of customer feedback mechanisms like the 'Feed It Back' dashboard.
