At a Glance
- Tasks: Oversee daily operations, manage staff, and ensure member satisfaction at our premium golf club.
- Company: Join The Club Company, a leading collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Flexible shifts, inclusive culture, and opportunities for career advancement await you!
- Why this job: Be part of a dynamic team that values service excellence and personal growth.
- Qualifications: Hospitality or business diploma preferred; strong communication and service skills required.
The predicted salary is between 25000 - 30000 € per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers - putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating - never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do!
Benefits
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure and because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations. If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Schedule
We operate a 7-days a week business, between 0600 and 2300. Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality; we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
Duty Manager in Bournemouth employer: The Club At Meyrick Park
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, we ensure our Duty Managers thrive in a supportive environment while enjoying the beautiful surroundings of our premium golf and country clubs across the UK. Join us to be part of a team that values care, ambition, respect, and energy, making every day at work a feel-good experience.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Bournemouth
✨Tip Number 1
Get to know the Club Company vibe! Visit our clubs if you can, soak in the atmosphere, and chat with staff or members. This will help you understand our CARE values and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and might even refer you, which can really boost your chances of landing that Duty Manager role.
✨Tip Number 3
Prepare for the interview by thinking about how you can exemplify our service standards. Have examples ready that showcase your experience in hospitality and how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team and are familiar with our processes. Don’t miss out!
We think you need these skills to ace Duty Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing outstanding service and creating a feel-good environment for our members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Duty Manager role. We love seeing how your skills can contribute to our mission of being the premier collection of golf and country clubs in the UK.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Club At Meyrick Park
✨Know the Club Inside Out
Before your interview, take some time to research The Club Company. Familiarise yourself with their values, facilities, and what makes them unique. This will not only show your genuine interest but also help you align your answers with their mission of providing a feel-good experience.
✨Showcase Your Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled complaints or difficult situations, demonstrating your ability to maintain high standards and a positive environment.
✨Emphasise Teamwork and Flexibility
The role requires overseeing various departments and supporting your team. Be ready to discuss times when you worked collaboratively with others or adapted to changing circumstances. This will illustrate your proactive nature and ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the club's future plans, team culture, or how they measure success in the Duty Manager role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
