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For Companies At a Glance
- Tasks: Deliver outstanding service and create memorable dining experiences for guests.
- Company: Join a premium golf and country club with beautiful grounds and a feel-good environment.
- Benefits: Enjoy discounts, complimentary access to facilities, and personal development opportunities.
- Other info: Flexible shifts available, embracing diversity and inclusivity in the workplace.
- Why this job: Be part of a dynamic team and enhance your skills in a prestigious setting.
- Qualifications: Customer service experience is a plus; food safety certification is desirable.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel‑good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
Our CARE Values
Caring – we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious – we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful – we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
Energised – we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off‑duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are seeking a dedicated and enthusiastic individual to join our team as a Food & Beverage (F&B) Assistant. In this role, you will play a crucial part in shaping the guest experience by delivering outstanding service and ensuring memorable dining experiences for both Club Members and guests. Reporting to the Food & Beverage Manager/Supervisor, you will help uphold our reputation for exceptional service and quality.
As a Food & Beverage (F&B) Assistant, you will be responsible for setting up tables and event spaces, greeting and serving guests, delivering food and drinks promptly, maintaining well‑stocked bar areas, upselling offerings, clearing and cleaning tables, ensuring money handling procedures are followed, and flexibly assisting in various front‑of‑house areas, including full bar and Barista duties.
This is a fantastic opportunity to expand your experience at a prestigious golf and country club while contributing to our exceptional food, beverage and service standards.
Experience & Skills Required
- Previous experience in a customer‑facing role desirable.
- Food safety certification and/or HACCP certification desirable.
- An excellent standard of presentation is essential.
Schedule
- We operate a 7‑days a week business, between 0600 to 2300.
- Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays.
- Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality, and are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself – we like it that way!
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Food & Beverage ( F&B ) Assistant employer: The Club At Mapledurham
Contact Detail:
The Club At Mapledurham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage ( F&B ) Assistant
✨Tip Number 1
Get to know the Club! Before your interview, take a stroll around The Club At Mapledurham if you can. Familiarising yourself with the atmosphere and facilities will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As an F&B Assistant, you'll be interacting with guests all day. Think of some scenarios where you might need to upsell or handle tricky situations, and practice how you'd respond. This will help you shine during the interview.
✨Tip Number 3
Dress to impress! Make sure you look sharp and presentable for your interview. First impressions matter, especially in a customer-facing role like this one. Show them you care about the details!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Club. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Food & Beverage ( F&B ) Assistant
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for delivering great service. Mention any previous experience in customer-facing roles and how you made a positive impact on guests' experiences.
Highlight Relevant Skills: Make sure to showcase any skills that align with the role, like food safety certification or barista experience. We love seeing candidates who are eager to learn and grow in the food and beverage industry!
Be Authentic: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our feel-good environment at The Club.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Club At Mapledurham
✨Know the Club's Vibe
Before your interview, take some time to research The Club At Mapledurham. Understand their mission and values, especially their focus on creating a feel-good experience. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Food & Beverage Assistant, you'll be interacting with guests regularly. Prepare examples from your past experiences where you provided excellent customer service. Highlight any situations where you went above and beyond to ensure a great experience, as this aligns perfectly with their CARE values.
✨Dress to Impress
Presentation is key in the hospitality industry. Make sure you dress smartly for your interview, reflecting the high standards of The Club. A neat appearance not only shows respect for the interviewers but also demonstrates your understanding of the role’s requirements.
✨Be Ready to Discuss Flexibility
The role requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the club's needs. Showing that you can be flexible will make you a more attractive candidate for the position.