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For Companies At a Glance
- Tasks: Oversee daily club operations, ensuring a safe and enjoyable environment for members.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a team that creates feel-good experiences in beautiful surroundings.
- Qualifications: Hospitality or business diploma preferred; strong communication skills essential.
- Other info: Diverse and inclusive workplace where you can be your authentic self.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers - putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating - never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
The Role
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations. If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Schedule
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Duty Manager employer: The Club At Mapledurham
Contact Detail:
The Club At Mapledurham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the Club Company vibe! Visit our clubs if you can, chat with staff and members, and soak in the atmosphere. This will help you understand our CARE values and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about how you can exemplify our service standards. Have examples ready that showcase your experience in hospitality and how you've gone above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and are familiar with our processes.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing outstanding service shine through. We want to see how you embody our CARE values, especially the 'Caring' aspect. Share examples of how you've gone above and beyond for customers in the past!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Duty Manager role. Highlight your experience in hospitality or business, and don’t forget to mention any relevant skills that align with our mission of creating a feel-good experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our clubs and what we stand for!
How to prepare for a job interview at The Club At Mapledurham
✨Know the Club Inside Out
Before your interview, take some time to research The Club Company and its values. Familiarise yourself with their CARE values: Caring, Ambitious, Respectful, and Energised. This will not only help you understand their culture but also allow you to demonstrate how your own values align with theirs during the interview.
✨Showcase Your Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations where you resolved complaints or improved guest satisfaction. This will show that you can embody the high standards they expect.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle dynamic situations. Prepare for scenarios like managing a busy shift or dealing with a member complaint. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of times when you stepped in to help other departments or adapted to changing circumstances. This will highlight your proactive nature and commitment to ensuring smooth operations.
