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- Tasks: Manage bookings and client relationships while maximising venue occupancy and revenue.
- Company: Join Margot, a stunning new venue in the heart of Belfast.
- Benefits: Competitive pay, supportive team, and a chance to grow in hospitality.
- Why this job: Be a key player in creating memorable guest experiences at an exciting venue.
- Qualifications: Organised, confident communicator with experience in bookings or hospitality.
- Other info: Full-time maternity cover role with opportunities for professional growth.
The predicted salary is between 28 - 32 £ per hour.
Full Time, Fixed-term maternity cover contract. Margot is Clover Groups latest hospitality opening - A stunning venue in the heart of Belfast, known for exceptional service, beautiful surroundings, and memorable guest experiences. We are currently seeking an organised, personable, and commercially minded Bookings & Events Coordinator to join our team on a maternity cover basis. This is a key front-facing role, responsible for managing all aspects of bookings, enquiries, and client relationships while maximising occupancy and revenue.
Key Responsibilities
- Manage and oversee all booking channels, including email enquiries, phone enquiries, walk-ins, and booking software.
- Ensure all enquiries are handled promptly, professionally, and in line with Margot’s service standards.
- Manage bookings to maximise venue occupancy and revenue.
- Process and manage deposits, pre-orders, special requests, confirmations, and amendments.
- Host the front door and guest arrival at busy periods.
- Liaise closely with senior management to place bookings and resolve any booking-related queries.
- Coordinate with the management team and kitchen regarding food and drink requirements for bookings and events.
- Oversee busy booking periods and support event setup where required.
- Meet with potential customers and corporate clients to showcase the venue and its facilities.
- Build and maintain strong relationships with corporate clients and large booking customers.
- Follow up on all non-guaranteed enquiries to convert interest into confirmed bookings.
- Proactively follow up with past clients to encourage repeat bookings.
- Handle customer complaints and feedback relating to bookings in a professional and solutions-focused manner.
- Oversee and support other team members involved in booking management when required.
- Maintain accurate and detailed booking records to support forecasting and planning.
- Ensure booking systems are kept up to date and meet quality standards through regular checks and clear communication with the General Manager and Head Office.
- Work closely with the marketing team to promote bookings, events, and venue offerings.
- Negotiate and agree pricing where appropriate to maximise revenue.
- Issue invoices and pro-forma invoices as required.
- Produce booking and performance reports as requested by Head Office.
Qualifications
- Highly organised with strong attention to detail.
- Confident communicator with excellent customer service skills.
- Commercially aware with the ability to maximise revenue opportunities.
- Comfortable managing multiple priorities in a fast-paced hospitality environment.
- Experience in bookings, events, hospitality administration, or a similar role is desirable.
What We Offer
- A fixed-term maternity cover role within a well-established Belfast hospitality business.
- A supportive and professional management team.
- The opportunity to play a key role in the success and growth of Margot’s bookings and events.
Job Types: Full-time, Temporary. Pay: Up to £14.00 per hour. Expected hours: 40 per week. Experience: Reservations Management: 1 year (required).
Bookings & Event Manager (maternity cover) | Margot & Rudi in Belfast employer: The Clover Group NI
Contact Detail:
The Clover Group NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings & Event Manager (maternity cover) | Margot & Rudi in Belfast
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with Margot’s offerings, from the stunning surroundings to the exceptional service. This way, when you meet potential clients, you can confidently showcase what makes us stand out.
✨Tip Number 2
Network like a pro! Attend local events and connect with other hospitality professionals. Building relationships can lead to referrals and repeat bookings, so don’t be shy about putting yourself out there.
✨Tip Number 3
Follow up on enquiries promptly! Whether it’s a phone call or an email, showing that you’re attentive and eager can turn a maybe into a yes. Remember, we want to convert interest into confirmed bookings!
✨Tip Number 4
Keep your booking records organised and up to date. This not only helps with forecasting but also ensures you can provide accurate information to clients quickly. A well-managed system reflects our professionalism and commitment to service.
We think you need these skills to ace Bookings & Event Manager (maternity cover) | Margot & Rudi in Belfast
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to manage multiple bookings and enquiries. We want to see how you keep everything organised and ensure nothing slips through the cracks!
Be Personable: Since this role is front-facing, let your personality shine through! Share examples of how you've built strong relationships with clients in the past. We love a friendly vibe!
Demonstrate Commercial Awareness: Talk about your experience in maximising revenue opportunities. We’re looking for someone who understands the business side of bookings and can help us grow Margot’s success.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at The Clover Group NI
✨Know Your Venue
Before the interview, make sure you research Margot thoroughly. Understand its unique offerings, service standards, and what sets it apart in Belfast's hospitality scene. This knowledge will help you demonstrate your genuine interest and show how you can contribute to enhancing guest experiences.
✨Showcase Your Organisational Skills
As a Bookings & Events Manager, being organised is key. Prepare examples from your past experience where you successfully managed multiple bookings or events simultaneously. Highlight your attention to detail and how you ensure everything runs smoothly, even during busy periods.
✨Demonstrate Your Customer Service Skills
This role is front-facing, so be ready to discuss how you handle customer enquiries and complaints. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving abilities and commitment to exceptional service.
✨Be Ready to Discuss Revenue Maximisation
Since the role involves maximising occupancy and revenue, come prepared with ideas on how you could achieve this at Margot. Think about strategies for following up on enquiries, building client relationships, and promoting events that could drive bookings.
