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- Tasks: Lead a team to create unforgettable guest experiences and manage reservations smoothly.
- Company: Join The Cloud One Hotels, a vibrant lifestyle brand launching in the UK.
- Benefits: Dynamic work environment with opportunities for personal growth and development.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Be part of an exciting new project and make a real impact from day one.
- Qualifications: Hospitality experience or a passion for the industry; management skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Company Description: You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description: This is a unique opportunity to play a key role in an exciting project to introduce our lifestyle hotel brand to a new market. If you enjoy creating connections and making an impact from day one, this could be the role for you!
As a Front Office & Reservation Supervisor at The Cloud One Hotels, you will use your organizational skills and genuine empathy to ensure a warm welcome for our guests – from the seamless booking process to check-out. In consultation with the Front Office & Reservation Manager, you will lead your team with empathy and clarity, creating a motivating work environment. Your goal: smooth operations and a professional appearance that leaves a lasting positive impression on our guests.
Your responsibilities also include:
- Taking and processing bookings, as well as reviewing bookings and managing overbookings
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shifts when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management
- Assisting in producing duty rosters and holiday schedules
- Monitoring forecasts and checking budget projections
- Conducting check-ins and check-outs and lobby duty
- Monitoring cost and room revenue budgets
- Ensuring quality standards and maintaining the quality management system
- Shared responsibility for the onboarding, motivation, and leadership of the Front Office & Reservation team, as well as conducting internal coaching and cross-training for new employees
- Assisting and collaborating with the F&B Team where needed
- Bringing strong adaptability during the current The Cloud One Hotels rebranding process as well as supporting with the ongoing property refurbishment coordination
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel industry or be looking for a change of career
- Enjoy developing employees – and ideally have some management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Previous knowledge in Front Office PMS like Opera Cloud or Opera is preferred
- Must have the right to work in the UK for full time. Please note the hotel does not offer sponsorship
Reservations and Front Office Supervisor in London employer: The Cloud One
Contact Detail:
The Cloud One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at The Cloud One or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your genuine self shine through. The Cloud One values individuality, so don’t be afraid to express your passion for hospitality and how you connect with guests.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in a front office role. This will show that you’re ready to tackle challenges and keep operations running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Cloud One family right from the start.
We think you need these skills to ace Reservations and Front Office Supervisor in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the role of Reservations and Front Office Supervisor. Highlight your relevant experience and skills that match what we’re looking for, especially in team leadership and guest relations.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for The Cloud One. Share specific examples of how you've created memorable experiences for guests or led a team successfully.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right from the start!
How to prepare for a job interview at The Cloud One
✨Know the Company Culture
Before your interview, take some time to research The Cloud One hotels and their unique approach to hospitality. Understand their values around individuality and creativity, and think about how your own experiences align with this culture. This will help you demonstrate that you're not just a fit for the role, but also for the company.
✨Showcase Your Empathy
As a Front Office & Reservation Supervisor, empathy is key. Prepare examples from your past experiences where you've successfully connected with guests or supported your team during busy times. Highlighting these moments will show that you understand the importance of creating a warm and welcoming environment.
✨Demonstrate Leadership Skills
Think about your management style and be ready to discuss how you lead by example. Share specific instances where you've motivated your team or handled challenging situations. This will illustrate your ability to create a positive work environment and ensure smooth operations.
✨Prepare for Practical Scenarios
Expect to be asked about handling bookings, overbookings, and guest check-ins/check-outs. Brush up on your knowledge of Front Office PMS systems like Opera Cloud, and be ready to discuss how you would manage these processes efficiently. Showing that you can think on your feet will impress your interviewers.