At a Glance
- Tasks: Lead the Front Office & Reservations team, ensuring exceptional guest experiences.
- Company: Join The Cloud One, a vibrant hotel brand celebrating individuality and creativity.
- Benefits: Exciting projects, career development, and a dynamic work environment.
- Other info: Opportunity to grow within an award-winning hotel group.
- Why this job: Be part of a unique hotel experience in London and make a real impact.
- Qualifications: Experience in hospitality, strong hosting skills, and a passion for service.
The predicted salary is between 35000 - 45000 € per year.
Company Description: You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description: We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management.
- Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options.
- Producing duty rosters and holiday schedules.
- Monitoring costs and the accommodation revenue budget.
- Implementing and maintaining the internal Cloud One quality management system.
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff.
Qualifications: Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career.
- Enjoy developing employees – management experience is beneficial.
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English.
- Be a team player and willing to provide assistance across departments – we achieve our results together.
- Bonus skill: having dealt with a rebranding project already!
Front Office & Reservations Manager in London employer: The Cloud One
At The Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work environment where creativity flourishes and individuality is celebrated. As a Front Office & Reservations Manager in our new London location, you will not only lead a dedicated team but also have the opportunity to shape guest experiences in a dynamic setting, with ample opportunities for professional growth and development. Join us to be part of an exciting journey as we bring our unique hospitality spirit to the UK!
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an interview, let your individuality shine through. Remember, they’re looking for someone who fits into their vibrant culture, so be yourself!
✨Tip Number 3
Prepare for those interviews by researching the company and its values. Understand what makes The Cloud One unique and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Front Office & Reservations Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in the hotel industry. We’re looking for someone who knows their stuff, so relate your past roles to what we do at The Cloud One and how you can contribute.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Cloud One.
How to prepare for a job interview at The Cloud One
✨Know the Company Culture
Before your interview, take some time to research The Cloud One hotels and their unique approach to guest experiences. Understanding their emphasis on individuality and creativity will help you align your answers with their values and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Front Office & Reservations Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, supported staff during busy times, or implemented training programmes. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like overbookings or guest complaints. Think through potential scenarios and how you would resolve them while maintaining high service standards. This will showcase your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's future projects or their quality management system. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
