At a Glance
- Tasks: Create unforgettable experiences for guests from check-in to farewell.
- Company: Join The Cloud One, a vibrant new hotel brand in the UK.
- Benefits: Exciting projects, multicultural team, and a dynamic work environment.
- Other info: Flexible shifts and opportunities for growth in a lively setting.
- Why this job: Be part of a unique rebranding project and celebrate individuality.
- Qualifications: Hospitality experience or a passion for hosting; teamwork is key.
The predicted salary is between 22000 - 26000 € per year.
Company Description: You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description: We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group and we are launching a new sister brand called The Cloud One Hotels soon - you will be involved in an amazing rebranding project! Join our team and grab this unique opportunity!
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Knowledge in Front Office PMS like Opera or Opera cloud is an advantage. Must have flexibility to work combination of shifts and occasional Night Shift if required.
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Ideally with knowledge of PMS Opera Cloud
- Must be flexible with shifts pattern (Early, Late, Middle, Nights occasionally)
Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship.
Front Office Agent in London employer: The Cloud One
At The Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work environment where individuality and creativity thrive. As part of the award-winning Motel One Group, our London location offers exciting opportunities for professional growth and involvement in unique projects, including a dynamic rebranding initiative. Join us to be part of a team that values its members and fosters a culture of collaboration and exceptional guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out The Cloud One's website and social media. This way, you can chat about their unique experiences and show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hosting skills! Since personality is key for this role, think of examples from your past where you've gone above and beyond for guests. Share these stories during your interview to highlight your passion for hospitality.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so be prepared to discuss how you can adapt to different schedules. This shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company culture and other exciting opportunities at The Cloud One.
We think you need these skills to ace Front Office Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure your CV is tailored to the Front Office Agent role. Highlight relevant experience in the hotel industry and any specific skills that match what we're looking for, like knowledge of PMS systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for The Cloud One. Be genuine, express your enthusiasm for the role, and mention any unique experiences that make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Cloud One
✨Know Your Guests
Before the interview, research The Cloud One Hotels and understand their unique approach to guest experiences. Be ready to discuss how you can contribute to creating memorable moments for guests, as this role is all about hospitality and personal touch.
✨Showcase Your Flexibility
Since the job requires flexibility with shifts, prepare examples from your past work where you successfully adapted to changing schedules or handled unexpected situations. This will demonstrate your readiness to meet the demands of the role.
✨Highlight Team Spirit
Emphasise your ability to work well in a team. Share specific instances where you collaborated with colleagues from different departments to achieve a common goal. This aligns perfectly with the hotel's focus on teamwork and interdepartmental insights.
✨Master the Technical Skills
If you have experience with Front Office PMS like Opera or Opera Cloud, make sure to mention it. If not, express your willingness to learn and adapt quickly. Familiarity with these systems can set you apart from other candidates.
