At a Glance
- Tasks: Create unforgettable experiences for guests and manage check-ins and check-outs.
- Company: Join The Cloud One, a vibrant hotel brand launching in the UK.
- Benefits: Exciting projects, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a multicultural team and gain insights across departments.
- Why this job: Be part of a unique hotel transformation and celebrate individuality every day.
- Qualifications: Experience in hospitality or a passion for hosting; flexibility is key.
The predicted salary is between 22000 - 26000 £ per year.
You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience.
We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
The property - currently under the name of Lancaster Gate Hotel - is undergoing an amazing project of refurbishment and renovation with the final rebranding of our first The Cloud One Hotel to launch in London. It is a great opportunity for who wants to learn more than reception basics and enjoy the upgrade of the hotel you work in daily, sharing this with our guests and team with pride.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
- Knowledge in Front Office PMS such as Opera Cloud or Opera is an advantage
- Must have flexibility to work combination of shifts and occasional Night Shift if required
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Ideally with knowledge of PMS like Mewes or Opera
- Must be flexible with shifts pattern
Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship.
Front Office Agent employer: The-Cloud-One-Hotels
At Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work culture that values every team member's contribution. As a Guest Experience Lead at our newly refurbished property in London, you will enjoy flexible shifts, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to delivering exceptional guest experiences. Join us and be part of a transformative journey in hospitality where your skills and passion can truly shine.
