Guest Experience Lead β€” Front Desk in City of Westminster

Guest Experience Lead β€” Front Desk in City of Westminster

City of Westminster Full-Time 28066 - 31200 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Welcome guests, manage check-ins/outs, and handle bookings with a smile.
  • Company: Exciting hotel undergoing transformation in the heart of London.
  • Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
  • Other info: Join a dynamic team in a beautifully refurbished hotel.
  • Why this job: Be part of a rebranding journey and create memorable guest experiences.
  • Qualifications: Experience in front office roles and knowledge of Opera PMS preferred.

The predicted salary is between 28066 - 31200 Β£ per year.

The Cloud One hotels in London are seeking an experienced Front Office Agent for a 196-room property, currently undergoing refurbishment and rebranding from Lancaster Gate Hotel.

You will greet guests, check in and check out, review bookings, handle invoicing and general front/back office tasks, with Opera PMS knowledge preferred.

Full‑time role with flexible shifts including occasional night work, and full rights to work in the UK.

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Guest Experience Lead β€” Front Desk in City of Westminster employer: The-Cloud-One-Hotels

At Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work culture that values every team member's contribution. As a Guest Experience Lead at our newly refurbished property in London, you will enjoy flexible shifts, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to delivering exceptional guest experiences. Join us and be part of a transformative journey in hospitality where your skills and passion can truly shine.

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Contact Details:

The-Cloud-One-Hotels Recruitment Team

We think you need these skills to ace Guest Experience Lead β€” Front Desk in City of Westminster

Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Adaptability
Teamwork
Leadership Skills