At a Glance
- Tasks: Manage client relationships and deliver exceptional customer experiences across various campaigns.
- Company: Join a leading business in the global PropTech ecosystem with a collaborative culture.
- Benefits: Work with top brands, gain international exposure, and be part of a high-performing team.
- Other info: Opportunity for career growth in a dynamic and ambitious company.
- Why this job: Shape the experience for industry leaders and thrive in a fast-paced environment.
- Qualifications: Experience in Events, Media, or Client Success with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Our client is one of the most influential businesses in the global PropTech ecosystem, connecting the world's leading property companies, investors and technology innovators.
The business sits at the centre of the industry, delivering:
- Europe's largest real estate technology event
- The Middle East's largest PropTech event in Dubai
- A community of 200,000+ newsletter subscribers
- Industry-leading webinars and executive roundtables
- Partnerships with some of the biggest names in the sector, including CBRE, JLL, Colliers, Knight Frank, Cushman & Wakefield, PGIM, Goldman Sachs, Landsec and PIMCO.
Following significant growth, they are now looking to appoint a Client Success Manager to support the delivery of world‑class experiences for their high‑profile customers.
The Opportunity
This is a business‑critical role and an outstanding opportunity for someone who thrives in a fast‑paced environment and enjoys managing multiple projects simultaneously.
You will work closely with senior stakeholders and global brands, ensuring exceptional delivery across a range of products and campaigns, including event sponsorships, speaking opportunities, digital advertising, webinars and executive roundtables.
You will become a trusted partner to your clients, understanding their objectives and ensuring every campaign delivers exceptional value and results.
Key Responsibilities
- Build and maintain exceptional relationships with clients and senior stakeholders.
- Own the end‑to‑end delivery of customer campaigns and partnerships.
- Manage multiple projects simultaneously while maintaining exceptional attention to detail.
- Coordinate internal and external stakeholders to ensure seamless execution.
- Manage timelines, assets and collateral to ensure all deliverables are completed on time.
- Become an expert in the company's products, customers and market.
- Deliver a best‑in‑class customer experience that drives long‑term partnerships and retention.
About You
We are looking for an organised, proactive and commercially minded individual who enjoys taking ownership and delivering exceptional outcomes.
You will ideally have:
- Experience within Events, Media, SaaS, Experiential Marketing or a Client Success environment.
- Excellent organisational and project management skills.
- The ability to prioritise effectively and manage multiple deadlines.
- Outstanding communication and relationship‑building skills.
- A naturally curious and commercially minded approach.
- The ability to thrive in a fast‑paced, high‑growth environment.
- A collaborative mindset and desire to work cross‑functionally.
Why Join?
- Join one of the fastest‑growing and most influential businesses in the PropTech sector.
- Work with globally recognised brands and senior industry leaders.
- Gain exposure to international events and campaigns.
- Be part of an ambitious, high‑performing and collaborative team.
- Play a key role in shaping the experience of some of the industry's most important customers.
If you're a highly organised, customer‑centric professional who enjoys managing complex projects and building relationships with high‑profile clients, we'd love to hear from you.
Customer Success Manager employer: The Closers Club
As an Account Executive at one of the UK's most recognisable brands, you'll thrive in a dynamic work culture that prioritises exceptional leadership and award-winning training. With the opportunity to work flexibly between home and customer meetings in London, you will enjoy uncapped commission and a company car, all while building meaningful relationships with New Homes Developers. This role not only offers outstanding earning potential but also a clear path for career progression, making it an ideal environment for ambitious sales professionals eager to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Closers Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Closers Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Closers Club:Your cover letter is your chance to shine! Tell us why you want to work at The Closers Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Closers Club!
How to prepare for a job interview at The Closers Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
