At a Glance
- Tasks: Build strong relationships with clients and coach them on platform usage.
- Company: Exciting media business connecting agencies with brands.
- Benefits: Competitive salary, creative environment, and team collaboration.
- Other info: Great opportunity for growth in a vibrant industry.
- Why this job: Join a dynamic team in the creative sector and make a real impact.
- Qualifications: 1+ years in customer success or account management, data-savvy, and a team player.
The predicted salary is between 30000 - 40000 £ per year.
Are you fantastic with Clients and great at building long term relationships?
Do you feel you would be great at coaching and training Clients?
Do you enjoy being part of a team working towards a collective goal?
Do you want to work within the Creative Sector? If so then you could be perfect for the below!
Who will you be working for?
My client is an awesome Media Business that plays a key role in connecting Agencies with Brands! They do this by allowing Agencies to build profiles on their platform to showcase who they are, what they have done whilst being able to realise content, thought leadership and attend events to ensure they have great exposure to the Brand market resulting in high inbound traffic making it a crucial marketing channel.
What you will be doing?
As a Customer Success Manager, you will be responsible for ensuring Agencies get real value from the platform to ensure superb renewal rates. Key Duties will be:
- Onboarding new Agencies
- Coaching Agencies on how to use the platform to its full capabilities
- Regular client contact to see how they feel the platform is performing whilst updating them about traffic, analytics and new features
- Presenting Data to the wider commercial team so they can act on your findings
- Working extremely closely with the Account Management Team to perfect the renewal process
The ideal Candidate:
- 1+ years’ experience, ideally within a Customer Success, Account Executive or Account Manager experience
- Be superb with Data
- Great with systems and CRM’s
- Be a great team player
- A passion for offering 1st class service
- Exposure to the Media/Advertising isn’t essential but would be advantageous
Customer Sucess Manager in London employer: THE CLOSERS CLUB LIMITED
Join a vibrant Media Business that thrives on creativity and collaboration, where your role as a Customer Success Manager will empower Agencies to maximise their potential on our innovative platform. With a strong focus on employee development, we offer comprehensive training and coaching opportunities, fostering a supportive work culture that values teamwork and long-term relationships. Located in a dynamic environment, you'll enjoy the unique advantage of being part of a company that connects Agencies with Brands, ensuring your contributions have a meaningful impact in the Creative Sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sucess Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE CLOSERS CLUB LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE CLOSERS CLUB LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sucess Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE CLOSERS CLUB LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at THE CLOSERS CLUB LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE CLOSERS CLUB LIMITED!
How to prepare for a job interview at THE CLOSERS CLUB LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
