At a Glance
- Tasks: Build strong relationships with clients and coach them on our innovative product.
- Company: Join a leading SaaS business in the vibrant Shoreditch area.
- Benefits: Enjoy a stylish work environment, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team that values your contributions.
- Why this job: No cold calling! Make a real impact in the media sector.
- Qualifications: 1+ years in customer success or account management, with a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
Are you fantastic with Clients but want a role with no Cold Calling? Do you enjoy building long term relationships? Are you the type of person who always goes the extra mile? Do you want to join an Industry leading SaaS business with a superb reputation in the Media Sector? If it’s a yes for the above, then please keep reading as you could be perfect for this fantastic Customer Success role!
You will be joining a stylish Shoreditch based SaaS Business that plays a key role within the world of Advertising. My clients Online Business Development Tool gives Media Owners, Agencies and MarTech firms the Intelligence and insight they need to target the UK’s biggest Advertising Spenders. They do this by researching the decision makers at the top 6,000 advertisers in the UK, along with their 17,000 associated brands, who collectively spend over £11 billion a year on advertising making it the perfect tool for Sales and Marketing to target their next big win.
Responsibilities:- Coaching new Clients and users on the product
- Keeping clients up to date with new features and products
- Sending reports to Clients to showcase ROI through usage and wins
- Working closely with the Account Manager’s to perfect the renewal process
- 1+ years’ experience, ideally within a Customer Success, Account Executive or Account Manager experience
- A passion for offering 1st class service
- Exposure to the Media/Advertising isn’t essential but would be advantageous
To find out more then please apply today!
Customer Success Executive employer: THE CLOSERS CLUB LIMITED
Join a leading SaaS business in the heart of Shoreditch, where your passion for client relationships can truly shine without the pressure of cold calling. With a strong focus on employee growth and a vibrant work culture, this company offers unique opportunities to develop your skills while contributing to an innovative tool that empowers the advertising industry. Enjoy a supportive environment that values going the extra mile for clients and fosters long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE CLOSERS CLUB LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE CLOSERS CLUB LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE CLOSERS CLUB LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at THE CLOSERS CLUB LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE CLOSERS CLUB LIMITED!
How to prepare for a job interview at THE CLOSERS CLUB LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
