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The Clorox Company

Senior Order Management Specialist

Full-Time 30000 - 45000 £ / year (est.) No home office possible

At a Glance

Tasks: Manage customer orders and ensure timely delivery while providing exceptional service.
Company: Clorox is a growth-focused company that values its people and brands.
Benefits: Enjoy competitive pay, flexible work options, health benefits, and half-day Fridays.
Why this job: Join a culture of inclusion and make a positive impact in a dynamic environment.
Qualifications: 2 years in operations, strong communication skills, and experience with ERP systems preferred.
Other info: Clorox celebrates diverse backgrounds and encourages continuous learning and growth.

The predicted salary is between 30000 - 45000 £ per year.

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Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

This position is responsible for Order and EDI management across for the European BU. The role will take responsibility for ensuring customer sales orders are recorded, fulfilled, and delivered against the customer requirements. Ensuring all orders and enquiries are dealt with in a professional and timely manner. To be key contact for specified customers and ensure their needs for information and support are covered efficiently from order placement to delivery and any ad hoc post fulfillment duties. Work closely with 3PLs, transport partners and supply chain teams to continuously deliver against agreed targets.

In this role, you will:

Strategy and Execution: 40%
Process sales orders and order management for agreed customers (EDI, Manual and B2B) via email and phone enquires
Engagement with 3PL, logistic partners and internal teams to ensure on time delivery and ensure a seamless order-to-cash process. Including pre and post order fulfillment processes.
Key contact for customer complaints and inquiries whilst providing exceptional customer service
Proactively communicate issues back to management and follow order management processes
Engaging in growth culture by assisting in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.)
Support the month-end and quarter-end close process by preparing necessary reports, reconciling data, and assisting with financial analysis as needed.
Business Results and Targets: 30%
Collaborate with cross functional teams to implement data-driven/cost saving improvements based on order management metrics and analysis
Support key metrics of Perfect Order and agreed targets
Implement GPS@CLX goals each quarter, in conjunction with your supervisor.
Efficiency, Innovation and NPD: 15%
To document Standard Operating Procedures (SOP), then review and update to improve efficiency.
Working with project managers to support new product development projects where required.
Maintain accurate order records in ERP system, including customer account details and customer communications.
Communication and Networking: 15%
Work with the Planning team to ensure stock is available to supply customers from our DC’s.
Work with the sales teams to ensure support and understanding of the customer requirements.
Support training of new OMS staff

What we look for:

Years and Type of Experience:

2 years experience within an Operational/Fulfillment background
High level of organisational skills
Communications skills to deal with issues, address concerns, and explain solutions.
Solution focused and High attention to detail
Experience in assisting team leadership
Previous experience with ERP Systems – preferable (Oracle/Netsuite)

Education Level/Degree:

A Level/B tec

Technical Skills:

Know the process of logistics operation.
Good working knowledge of EDI
Relationship management of external providers plus experience.
Has good knowledge on logistics networks and quality management.
Very strong analytical and problem solving skills.
Good understanding of order to cash financial processes (Remittances, Credit notes, deductions)
Strong in communication and alignment. Able to present self well in both oral and written English.
Be able to work independently, and interdependently with multi-functional teams
Strong project management skills and experiences will be a plus
Strong computer skills in Microsoft Office – specifically excel

Skills and Abilities:

Ability to prioritise whilst maintaining orderly accurate and up to date paperwork.
Ensure written & spoken communication is correct and well structured. Ability to confidently lead meetings with senior members of the business
Maintain professional relationships with customers and colleagues
Attention to detail
Self-Starter.
Excellent team player.

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

Benefits we offer to help you be well and thrive:

Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Manufacturing

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