eCommerce Associate Key Account Manager in Richmond

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.

Your role at Clorox:

The eCommerce Associate Key Account Manager will manage and support the Amazon Burt's Bees Joint Business Plan (JBP), execute brand and demand creation plans, and update regular digital shelf content, drive strong promotional plans & analysis.

In this role, you will:

• Collaborate with the eCommerce lead, brand teams, and Sales Planning to implement new product development (NPD) initiatives.
• Plan and Launch Amazon merchandising and content updates.
• Track performance and recommend improvements.
• Manage inventory planning, forecasting, and processing Amazon invoices through Concur.

Additionally, the role involves supporting Ever Clean Amazon digital shelf updates working closely with the Ever-Clean eCommerce Sales Manager.

80% Account Management

• Support the creation of annual Joint Business Plans (JBP/AVN) and recommend investments.
• Develop and execute demand creation plans for Amazon BB EU5.
• Lead relationship of Amazon AVS to drive growth.
• Lead inventory and forecasting for Amazon BB.
• Management of BB RR budget, including monthly processing of invoices through Concur.
• Manage new product development submissions to Vendor Central.
• Update digital shelf product detail pages with refreshed content.
• Collaborate with internal teams to enhance operational supply performance (Amz VLT, reduction of prep charges).
• Support the execution of Amazon Ever Clean activation plans in collaboration with the Ever Clean account lead, focusing on PDP maintenance and NLFs.

20% Analytics

• Report monthly on Amazon key segment performance to the cross-functional team to drive actionable plans.
• Analyse promotions in core Amazon markets (UK & DE) to enhance ROI.
• Audit digital shelves and recommend improvements for content development with brand experience specialist.

What we look for:

Required:

• Candidates who possess a minimum of 2-3+ years’ ecommerce sales experience.
• Proven record of managing accounts setting clear demand creation plans and preparation of account level JBP's.
• Experience working with relevant eCommerce platforms (e.g., Amazon, Zooplus, Ocado retailer portals).
• Strong background in Inventory management and stock forecasting.
• Experience of successfully managing/control of brand reduced revenue budgets.

Preferred:

• With 1 -2+ years Omni account management (Offline/distributor & Online) in consumer goods, beauty, pet care, or similar FMCG categories.
• Has experience of negotiating JBP/yearly investment plans.

Education Level/Degree:

• Bachelor’s Degree preferred.

Technical Skills:

• Strong Excel skills (formulas, pivot tables, VLOOKUP).
• Microsoft Powerpoint – Creation and edit.
• Confident using analytics tools such as Power BI, retail dashboards.
• Familiarity with digital shelf tools (e.g., Profitero, e. store).
• Knowledge of Canva (online graphic design) or similar platform.
• Basic content edits.
• Knowledge and experience of Concur invoice processing or similar platform.

Managerial Skills and Abilities:

• Strong Communication.
• Thinking and Problem Solving.
• Strong cross-functional collaboration.
• Strong Attention to Detail.
• KPI tracking and performance reporting.
• Strong Planning & Organising Skills.
• Analytical and Decision-Making Skills.
• Adaptation & flexibility.
• Growth mindset.
• Solid understanding of SEO and product content optimization.
• Process Improvement: Spot inefficiencies and improve workflows.

Other Languages Required:

Not essential but a benefit - Fluent in a second language preference German.

Workplace type:

#LI-Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.

Benefits we offer to help you be well and thrive:

• Competitive compensation.
• Generous 401(k) program in the US and similar programs in international.
• Health benefits and programs that support both your physical and mental well-being.
• Flexible work environment, depending on your role.
• Meaningful opportunities to keep learning and growing.
• Half-day Fridays, depending on your location.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Who we are:

We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.

This is the place where doing the right thing matters.

Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing.

Our commitment to diversity, inclusion, and equal employment opportunity:

We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning.

The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at people@clorox.com. Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.