Key Account Manager -Service (Permanent)

The Burt’s Bees National account manager plays a critical role in delivering Clorox Europe’s growth agenda by translating commercial and brand strategy into customer specific profitable plans, leading and accelerating delivery of cross functional execution in priority retail partners. This role shapes a strong account level point of view, builds collaborative customer and internal stakeholder relationships, delivering high quality joint business planning, demand creation, and NPD execution to accelerate Burts Bees growth and expansion opportunities.

• 80% Account Management
• Lead the account level commercial agenda for Boots, Superdrug, Holland & Barret and Paul Murray, shaping a clear point of view that translates channel strategy into actionable customer plans.
• Partner closely with the Head of Channel and Sales planning to align account plans to commercial priorities and deliver against revenue and margin targets.
• Own customer performance management including forecasting, availability, supply collaboration and inventory management.
• Execute NPD launches flawlessly in line with brand and channel strategies ensuring strong distribution, visibility and conversion.
• Strengthening strategic customer relationships driving collaborative growth agendas and high-quality engagement of stakeholders.
• Ensure best in class digital shelf execution partnering with shopper marketing to maximise conversion and visibility of the brands.
• Provide an insight led view of account performance, highlighting risks, incremental brand opportunities and required actions to cross functional partners.
• Input IMS into brand reporting to ensure teams have clear visibility of performance drivers including promotional effectiveness.
• Audit and analyse digital shelf data and translate findings into actionable plans.

No direct management responsibilities. 6M net sales across designated accounts. Role is based in Richmond with a hybrid model requiring a minimum of three days per week in the office.

• Minimum of 3-5+ years’ FMCG account management.
• Proven success managing major retail accounts ideally including Boots/Superdrug including JBP preparation and negotiation.
• Strong forecasting/inventory management and forecasting capability.
• Demonstrated trade spend governance and budget management.
• 1-2+ years’ experience working with wholesale/distribution partners.
• Bachelor’s Degree preferred.
• Strong Excel skills (formulas, pivot tables, VLOOKUP) Microsoft Powerpoint – Creation and edit.
• Confident using analytics tools such as Power BI, retail dashboards.
• Familiarity with digital shelf tools (e.g., store) skilled negotiator with strong commercial acumen.
• Excellent cross-functional collaboration, strong planning and organization; Consistent KPI tracking and performance reporting discipline.