At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional guest experiences at The Clockspire.
- Company: Join WSH Restaurants, known for stunning venues and outstanding hospitality.
- Benefits: Enjoy complimentary meals, 28 days holiday, and clear career progression opportunities.
- Other info: Experience a family-feel culture with exciting development opportunities.
- Why this job: Be part of an award-winning restaurant that blends history with modern luxury.
- Qualifications: Proven leadership skills and a passion for hospitality are essential.
The predicted salary is between 40000 - 50000 £ per year.
The Clockspire is an award-winning restaurant and architectural gem located in Sherborne, Dorset. Housed within a beautifully restored 19th-century schoolhouse, the venue is defined by its striking Victorian Gothic features, most notably the majestic clock tower that gives the establishment its name.
Architecture & Atmosphere
The restoration is a masterclass in blending heritage with modern luxury. Inside, the original high-timbered ceilings and exposed stone walls create a sense of scale, while a sleek, open-plan kitchen and polished marble finishes add contemporary elegance. The atmosphere strikes a delicate balance between being grandly historic and warmly intimate.
The Culinary Experience
Led by a commitment to seasonality, the kitchen focuses on elevated British cuisine. The menus are a celebration of the West Country’s larder, featuring:
- Local Provenance: Ingredients sourced from nearby farms and coastal day-boats.
- Refined Technique: Classic flavours reimagined with modern flair and precision.
- Cocktail Lounge: A sophisticated mezzanine level perfect for pre-dinner drinks.
Whether you're visiting for a Sunday roast or a multi-course tasting menu, The Clockspire is widely regarded as a destination landmark that honours its past while pushing the boundaries of local gastronomy.
Overview of the Role
The General Manager is responsible for the overall success and smooth day-to-day operation of The Clockspire. This includes strategic leadership, understanding financial performance, operational excellence, guest satisfaction, and team development. The GM will ensure the business runs efficiently while consistently delivering an outstanding guest experience befitting the brand.
Key Responsibilities
Leadership and Team Management
- Inspire, mentor, and develop the management team, including Restaurant Managers and junior team.
- Build a high-performing team culture focused on collaboration, efficiency, and exceptional warm hospitality.
- Lead recruitment, onboarding, and continuous performance development.
- Foster open communication and empower the team to resolve challenges proactively.
Operations Management
- Oversee and support daily operations across restaurant service, kitchen coordination, and events.
- Optimise labour levels to meet business needs without compromising service standards.
- Ensure full compliance with operational standards, health & safety regulations, and food hygiene requirements.
- Regularly inspect the restaurant to ensure facilities, equipment, and furnishings are maintained to the highest level.
Guest Experience
- Champion a guest-centred culture and ensure every guest receives a memorable experience.
- Monitor and respond to guest feedback, using insights to drive continuous improvement.
- Set and uphold service and hospitality standards with the management team.
- Address and resolve guest concerns professionally and promptly by being empathic.
Financial and Strategic Planning
- Drive profitability by effectively managing food, beverage, consumables, utilities, and labour costs.
- Monitor financial performance and implement action plans to meet or exceed targets.
- Oversee stock control, ordering, and supplier relationships.
- Collaborate with marketing teams to maximise revenue opportunities, including events and promotional activity.
Events and Marketing Support
- Support the planning and smooth execution of events, private dining, and seasonal promotions.
- Provide input for marketing campaigns aligned with The Clockspire’s identity and brand positioning.
- Act as an ambassador for the site, building strong local relationships.
Compliance and Reporting
- Ensure full compliance with company policies, licensing laws, and industry regulations.
- Understand and fill accurate records including financial reports, payroll, and personnel documentation.
- Review security procedures to protect team members, guests, and company assets.
- Lead or support investigations into incidents or accidents.
Additional Information – Benefits
- WSH Restaurants offers a family-feel culture with exceptional opportunities for development and progression.
- Benefits include complimentary meals during shifts, life assurance, clear progression pathways within a growing company, 28 days holiday, increasing with length of service, recommend-a-friend bonus scheme, access to our PERKBOX platform with discounts on gym memberships, travel, shopping, gadgets and more, recognition programmes, long service awards, and performance incentives, enrolment into workplace pension scheme, employee assistance programme & wellbeing hub, cycle to work scheme.
General Manager in Milborne Port employer: The Clockspire
The Clockspire, part of WSH Restaurants, is an exceptional employer that prioritises employee growth and development within a warm, family-oriented culture. Located in the picturesque Sherborne, Dorset, this award-winning restaurant offers competitive benefits, including complimentary meals, clear progression pathways, and access to a variety of discounts through the PERKBOX platform, making it an ideal place for those seeking a meaningful and rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Milborne Port
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Clockspire. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Clockspire
Don't be shy about reaching out to The Clockspire directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Milborne Port
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Clockspire and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Clockspire
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
