Crew Members - Exeter

Overview

The Climbing Hangar Exeter is looking for fun, friendly, and hardworking Crew Members to join our team. We’re seeking people who share a passion for helping others live healthier, happier, and more connected lives through climbing. If you’re energetic, community-minded, and ready to make a positive impact, we’d love to hear from you.

Do you have what it takes to join the Crew?

Need to know info

Positions Available: 3

Hours: 15 hours per week (with the opportunity to pick up additional shifts)

Availability: Shifts will include evenings and weekends on a rota basis. Year-round availability required

Location: The Climbing Hangar, Exeter – 6 Marsh Green Road North, Exeter EX2 8NY

About the Hangar

The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.

We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing, and about the impact that social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.

We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength.

#boldertogether

Job Role

As a Crew Member, you are key in curating a fantastic service to our customers and upholding our company values. Exceptional customer service is at the heart of everything you do. You will ensure every experience exceeds expectations and contribute to a positive team environment.

You’ll coach children, squads and adults, induct new climbers and work across reception, retail and the café. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey, supporting development from Crew to Duty Manager and beyond.

For an honest insight into both the ups and downs of the role, please click here The Scoop

Role responsibilities

• Exceptional Customer Service: Greeting customers and answering queries; customer engagement is key and we strive to create a welcoming environment.
• Health & Safety: Ensure health and safety standards – routine cleaning and maintenance tasks throughout the site.
• Induction/Coaching: Confident in inducting new customers and providing coaching support to groups of both adults and children.
• Barista: Get to know your way around coffee; café duties will be expected, but you will be taught everything you need to know.
• Teamwork: Collaborate with colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.
• Food Preparation & Quality Control: Oversee the preparation of sandwiches, toasties, and other café items, ensuring high standards of taste, presentation, and consistency.
• Food Health & Safety: Maintain excellent food hygiene practices, keeping the café clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.

Benefits

• Rota in advance (4 weeks) – We understand the importance of a work-life balance.
• Free Climbing for you, +1 – Everyone should get in on the fun!
• Long service recognition – Appreciation of hard work.
• Employee Referral Scheme – Bag yourself an extra £200*
• Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family, plus on-site mental health first aider and access to counselling services.
• Training & Development Opportunities – We help team members develop their skills and advance their careers.
• Discounted gear from our retail range – Great discounts on climbing gear.
• Partner discounts – Black Diamond, Scarpa, Unparallel, Evolv.

Ideal Candidate

• Passion and genuine interest in climbing is ideal
• Previous customer service/hospitality experience is essential
• Barista experience is a bonus
• Team player – creating a supportive work environment
• Self-motivated and proactive
• Flexibility to work evenings, weekends and bank holidays (if required)

How to apply

If this role sounds like you and you have the passion to make a mark in the climbing industry, we would love you to join our team!

Email Recruitment@TheClimbingHangar.com to send us your CV and Cover Letter, and remember to let us know which location you would be interested in. We can’t wait to meet you!

*Please note that due to high volume of applications we may place applications on hold or close before the advertised closing date.

*All applications require a cover letter to express your personality and interest in the role. A strong cover letter helps you stand out.

Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.

Any information provided to us will be collected, stored and analysed. We only use this information lawfully. If we employ you, it will be part of your employment record and will be held and maintained in accordance with the Data Protection Act 1998.