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- Tasks: Manage and support complex telephony systems, ensuring reliable services and minimal downtime.
- Company: Join a dynamic team in London focused on innovative telephony solutions.
- Benefits: Full-time role with flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of telephony technology and make a real impact on communication systems.
- Qualifications: Experience with telephony systems and strong problem-solving skills required.
- Other info: Participate in an on-call rota and enjoy a collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Contract Type: Full-Time (5 days per week, approx. 228 days per year)
Working Pattern: Standard business hours with flexibility for out-of-hours work
On-Call Requirement: Participation in an on-call rota for out-of-hours support
About the Role
We are seeking a highly skilled and experienced Telephony Engineer to join our team. This is a critical role responsible for managing and supporting complex, important telephony systems, including switchboards and call distribution platforms. The successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users.
Key Responsibilities
- Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries.
- Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
- Collaboration: Work closely with clients and third-party vendors to maintain high service standards.
- Service Improvement: Identify and implement opportunities for process and risk mitigation improvements.
- Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services.
- Mailbox & Resolver Group Management: Oversee shared mailbox and resolver group activities using Service Management tools.
- Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.
Out-of-Hours & On-Call
- Planned Maintenance: Occasional work outside normal hours to manage downtime and outages.
- Public/Bank Holidays: Support may be required during non-standard working days.
- On-Call Rota: Respond to urgent support calls as part of an on-call schedule.
What We're Looking For
- Several years of experience managing complex telephony systems.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and stakeholder management abilities.
- Professional approach with a commitment to service excellence.
These contract roles will require you to conduct security clearance prior to assignment.
Telephony engineer employer: The Client
Contact Detail:
The Client Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the telephony field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of telephony systems. We recommend practising common interview questions and scenarios related to incident management and service improvement.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle pressure and deliver reliable telephony services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Telephony engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony systems. We want to see how you've managed complex setups and resolved issues in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Telephony Engineer role. Share specific examples of your problem-solving skills and how you’ve improved service delivery in previous roles.
Showcase Your Communication Skills: Since this role involves stakeholder engagement, make sure to demonstrate your communication prowess in your application. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Client
✨Know Your Telephony Systems
Make sure you brush up on your knowledge of complex telephony systems. Be prepared to discuss your experience with switchboards and call distribution platforms, as well as any specific technologies you've worked with. This will show that you’re not just familiar with the basics but can handle the intricacies of the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenging incidents in the past. Think about times when you resolved issues under pressure or improved service delivery. This will demonstrate your strong problem-solving skills, which are crucial for a Telephony Engineer.
✨Engage with Stakeholders
Since stakeholder engagement is key, be ready to talk about your experience in this area. Share examples of how you've represented your department in meetings or collaborated with clients and vendors. This will highlight your communication skills and professional approach.
✨Be Ready for On-Call Scenarios
Understand the on-call requirements and be prepared to discuss your availability and willingness to participate in an on-call rota. You might want to think of examples where you successfully managed urgent support calls or planned maintenance outside of normal hours.
