At a Glance
- Tasks: Create memorable experiences for guests in a vibrant London hotel.
- Company: Luxury hotel in the heart of London with a dynamic team.
- Benefits: Competitive pay, flexible hours, wellness support, and career development.
- Other info: Inclusive workplace with opportunities for recognition and community engagement.
- Why this job: Be the face of hospitality and make a real impact on guests' experiences.
- Qualifications: Passion for service, strong communication skills, and adaptability in fast-paced environments.
The predicted salary is between 13.5 - 13.5 £ per hour.
Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.
What you’ll be doing:
- Assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations.
- Be the “go-to” person for the latest happenings in London.
- Create memorable moments for guests and ensure they make the most of their visit.
What you’ll bring:
- A strong passion for delivering the highest levels of service.
- Comfort in a front-line role, confidently engaging with guests and the public.
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere.
- An open personality that is relaxed and natural in interactions.
- Strong attention to detail and accuracy in all tasks.
- A demonstrable desire to pursue a career in hospitality.
- Previous experience in a fast-paced service environment.
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth - Support for your journey with tailored career pathways.
- Financial Wellbeing - Access to earned salary before payday, discounts, and interest-free loans.
- Mental & Physical Well-being - On-site mental health first aiders and wellness resources.
- Recognition & Community - Monthly, quarterly, and annual recognition, social events, and paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
We think you need these skills to ace Guest Services & Concierge Team Member in City of Westminster
Customer Service Skills
Communication Skills
Attention to Detail
Empathy
Relationship Building
Adaptability
Resilience
