At a Glance
- Tasks: Lead a vibrant restaurant, ensuring exceptional guest experiences and team performance.
- Company: The Soak at Clermont Victoria, a lively bar and restaurant in London.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for growth and community engagement.
- Why this job: Join a dynamic team and create memorable experiences in a stylish setting.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
The predicted salary is between 40000 - 50000 £ per year.
At Clermont Victoria, hospitality is all about energy, atmosphere and creating memorable experiences - and at the heart of it all sits The Soak. A vibrant restaurant and bar destination inspired by London living, The Soak brings together great food, exceptional drinks and warm, engaging service in a stylish and social setting. Whether guests are joining us for breakfast meetings, after-work cocktails, relaxed dining or celebratory occasions, every experience is designed to feel welcoming, effortless and memorable.
We're now looking for a Restaurant General Manager to lead The Soak with passion, personality and commercial focus - someone who thrives on building high-performing teams, delivering exceptional guest experiences and driving the success of a busy hospitality operation.
What you'll be doing
As Restaurant General Manager, you'll take full ownership of the day-to-day operation of The Soak, leading both the guest experience and commercial performance of the venue. You'll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest-focused. Working closely with hotel leadership and support teams, you'll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities include:
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
- Leadership & Team Development
- Inspire, coach and develop a high-performing front-of-house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day-to-day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest-facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue's reputation and visibility
What you'll bring
- Strong operational leadership, commercial awareness and a genuine passion for hospitality.
- Previous experience in a Restaurant General Manager or senior F&B leadership role.
- Strong understanding of restaurant and bar operations within a fast-paced environment.
- Proven ability to lead, motivate and develop high-performing teams.
- Excellent guest service and relationship-building skills.
- Strong commercial awareness and experience managing budgets and performance.
- Positive, energetic and highly guest-focused.
- Confident leading from the front in a busy hospitality environment.
- Commercially minded with a proactive and solutions-focused approach.
- Organised, adaptable and calm under pressure.
- Passionate about people, service and creating memorable experiences.
What you'll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us.
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it. Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you. Refer a Friend – Earn up to £1000 when friends join our team. Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being - On-Site Mental Health First Aiders. 24/7 Employee Assistance Line – Free, confidential advice. Be Well Platform – Our Online fitness and wellness resources. Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – ‘Wonderful People' Awards – Monthly, quarterly, and annual recognition. Social & Seasonal Events – Fun, inclusive celebrations. People Council – A platform for every voice. Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Restaurant General Manager - The Soak in Slough employer: The Clermont Victoria
At Clermont Victoria, we pride ourselves on being an exceptional employer that values energy, atmosphere, and memorable experiences. As the Restaurant General Manager of The Soak, you will thrive in a vibrant work culture that prioritises team development, guest satisfaction, and commercial success, all while enjoying comprehensive benefits including career growth opportunities, financial wellbeing support, and a commitment to mental and physical health. Join us in creating a welcoming environment where every team member is valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak in Slough
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Soak for a meal or drink. This way, you can experience the atmosphere and service first-hand, which will help you connect with the team during your chat.
✨Tip Number 2
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past – it’ll make you stand out!
✨Tip Number 3
Be ready to discuss your leadership style. Think about how you inspire and develop teams. Bring examples of how you’ve built high-performing teams in previous roles, as this is key for the Restaurant General Manager position.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team culture, guest feedback processes, or upcoming events at The Soak. It’ll demonstrate that you’re genuinely invested in the role and the venue.
We think you need these skills to ace Restaurant General Manager - The Soak in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and leading teams.
Tailor Your Application:Make sure to customise your CV and cover letter for the Restaurant General Manager role at The Soak. Highlight relevant skills and experiences that align with the job description, especially around team leadership and commercial performance.
Be Authentic:We want to get to know the real you! Don’t be afraid to inject some personality into your application. Share your unique approach to hospitality and how you create a warm, welcoming atmosphere for guests and staff alike.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Clermont Victoria
✨Know Your Venue
Before the interview, take some time to research The Soak and its unique atmosphere. Familiarise yourself with their menu, service style, and any recent events or promotions. This will show your genuine interest in the role and help you discuss how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Restaurant General Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching methods and how you've created a positive team culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Commercial Awareness
The role requires a strong understanding of commercial performance. Brush up on key metrics like revenue growth, cost control, and guest spend. Be prepared to discuss how you've driven profitability in previous roles and share ideas on how to maximise success at The Soak.
✨Engage with Guest Experience Scenarios
Expect questions about handling guest feedback and service recovery. Think of scenarios where you've turned a negative experience into a positive one. Highlight your approach to creating memorable experiences and how you would maintain high service standards at The Soak.
