At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for customers.
- Company: Join a dynamic Managed Service Provider in Havant, Hampshire.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Exciting environment with potential for professional development.
- Why this job: Kickstart your IT career while helping others with their tech challenges.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking a 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.
Responsibilities
- Answering calls and responding to tickets from customers.
- Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
- Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
- Provide on-site technical support at clients premises where necessary.
- Adhere to defined KPIs and meet the expected SLAs.
- Contribute to and update documentation.
- On-board and off-board users.
- Monitor backups daily and report on any issues that arise.
Key Skills & Experience
- Minimum 1 years experience in an IT support environment.
- Experience with support of Windows Desktop OS.
- Good working knowledge of PC, laptop and printer hardware.
- Good working knowledge of the full MS Office suite.
- Basic knowledge of IT networking and cabling.
- Excellent telephone manner with good interpersonal and communication skills.
- Demonstrable problem-solving skills with a logical train of thought.
Desirable Experience (Bonus)
- Support for VoIP systems.
- Office 365 administration.
- Basic server administration (AD user account creation, password resets, etc.).
- Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial toward your application.
Application & Contact
Should you have any questions or wish to apply please contact Clear IT Recruitment Limited.
1st Line IT Support Engineer – 5342 in Hampshire employer: The Clear
Join a dynamic team as a 1st Line IT Support Engineer in Havant, where you will thrive in a supportive work culture that prioritises employee growth and development. With opportunities for training and advancement, you will be part of a collaborative environment that values your contributions and encourages innovation. Enjoy the unique advantage of working in a vibrant location with a strong community focus, making your role both meaningful and rewarding.
