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- Tasks: Support elderly patients with personalised care and navigate health services using digital tools.
- Company: Join Arbennek PCN, a forward-thinking healthcare team in Cornwall.
- Benefits: Gain valuable experience, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and patient-centred care.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: NVQ Level 2/3 in Health and Social Care and experience in healthcare settings.
The predicted salary is between 30000 - 40000 £ per year.
Arbennek PCN is looking for an innovative and highly motivated person to join its team as a Frailty Care Coordinator. The Frailty Care Coordinator role is seen as a critical and evolving post to support the development of a proactive frailty service operating at Integrated Neighbourhood Team (INT) level.
Main duties of the job:
- Proactively identify and work with a cohort of patients to support their personalised care requirements.
- Provide coordination and navigation support using digital tools to help patients access appropriate services.
- Develop and maintain personalised care and support plans based on an individual's needs and what matters to them.
- Promote preventative health care and continuity of care.
About us:
Arbennek PCN & INT is located in the central ICA within the Cornwall and Isles of Scilly Integrated Care System and has approximately 32,453 people registered from 4 GP Practices: Brannel Surgery, Clays Surgery, Probus Surgery and Roseland Surgeries.
Job responsibilities:
The Frailty Care Coordinator will support multi-disciplinary teams (MDTs) within the INT and PCN to deliver effective, co-ordinated and personalised care for patients in care homes and for a cohort of elderly and frail patients. The post holder will work closely with the multi-disciplinary team to support INT and PCN ongoing patient case management and to support patient cohorts which have been identified for support by the INT and PCN. This will involve working with the GP surgeries and linking in with a range of community health and social care services, care homes, the VCSE and third party services.
Key working relationships:
- Frailty GP lead
- Patients, patients families and carers
- GPs, nurses and other practice staff
- Care home managers, clinicians, carers and staff
- Community nurses and other allied health professionals
- Community pharmacists and support staff
Responsibilities underpinning the role:
- To assist the team to develop one single personalised care and support plan for patients to be held on the patients medical records and in the care homes.
- To develop and support patient Treatment Escalation Plans (TEPs) and Advanced Care Planning (ACP).
- Help patients to manage their needs by answering queries, assisting with making/managing appointments, and ensuring that patients have good verbal or written information to help them make choices about their care.
- Provide coordination and navigation for patients and their carers across health and social care services.
- Support patients to utilise decision aids in preparation for a shared decision-making conversation.
- Raise awareness within the INT of shared decision making and decision support tools.
- Act as first point of contact for professionals, GPs, care homes, community services and the third sector across the INT.
- Responsible for the organisation of MDT meetings and supporting the coordination and delivery of MDTs within the INT and PCN.
- Review discharge summaries and conduct post discharge follow up call to review patients needs and arrange a package of care if needed.
- Manage the recall of patients in need of bloods/BPs and other diagnostic tests from medication reviews and/or green eclipse alerts.
- To act as a support contact for elderly and frail patients.
- To support end of life care and palliative care.
- To provide support for patients with learning disabilities.
- To follow appropriate safeguarding procedures.
- To undertake patient observations blood pressure, venepuncture, body temperature, respiratory rate and oxygen saturation.
- To support housebound and care home patients with ability to independently travel essential in role delivery.
Administrative Responsibilities:
- To work as a key member of the MDT to help support the development of effective MDT meetings.
- To take a lead in IT ensuring all MDT staff have access to Microsoft Teams and have adequate equipment to participate in video meetings.
- Lead on the IT facilitation of the MDT meetings using Microsoft teams including sending out invites to appropriate members of the MDT.
- To take minutes of MDT meetings and ensure that action points identified are recorded and followed up within a set timescale.
- Ensure that all patients Anticipatory Care Plans, diagnostics results and associated correspondence are available to the MDT.
Workforce Responsibility:
The post holder must remain up to date with mandatory training as required. The post holder will be required to drive. The post holder may be required to undertake duties at any location in the community in order to meet service needs.
Confidentiality:
All employees are required to observe the strictest confidence with regard to any patient/client information that they may have access to, or accidentally gain knowledge of, in the course of their duties.
Data Protection:
All employees must adhere to the Arbennek Healthcare Policy on the Protection and use of Personal Information.
Health and safety:
Arbennek Healthcare expects all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare.
Person Specification:
- Qualified NVQ level 2 (or equivalent) Health and Social care
- Qualified NVQ level 3 (or equivalent) Health and Social care
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Experience of administrative duties
- Computer literate and proficient in the use of Microsoft packages and other software.
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
- Able to prioritise and manage own workload
- Excellent verbal and written communication
- Experience of taking Patient observation e.g. blood pressure, venepuncture, body temperature, respiratory rate and oxygen saturation
- Able to deal with service users sensitively
- Able to work as part of a team
- Strong analytical and judgement skills.
- Experience providing signposting and advice
- Conscientious, hardworking and self-motivated to work with minimal supervision
- Professional attitude and assertive approach
- Committed to development both personally and for the organisation
- Ability to meet deadlines and work under pressure
- Experience of developing and supporting PCSPs, TEPs and ACPs
- Experience of arranging meetings/ minute taking
- Understanding of health and social care processes
- Experience of working with a Trauma led approach
Frailty Care Coordinator in St Austell employer: The Clays Practice
Contact Detail:
The Clays Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frailty Care Coordinator in St Austell
✨Tip Number 1
Get to know the company! Research Arbennek PCN and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Frailty Care Coordinator role.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past work that demonstrate your organisational and communication skills, especially in a healthcare setting. This will help you stand out as a candidate who can thrive in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Frailty Care Coordinator in St Austell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Frailty Care Coordinator role. Highlight your relevant experience in healthcare and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and multi-disciplinary teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through! Share your passion for patient care and how you can contribute to a proactive frailty service. We love candidates who are both skilled and relatable.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at The Clays Practice
✨Know Your Stuff
Make sure you understand the role of a Frailty Care Coordinator inside out. Familiarise yourself with the key responsibilities, like developing personalised care plans and coordinating with multi-disciplinary teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves working closely with patients, families, and healthcare professionals, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated complex information or navigated difficult conversations, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle real-life situations. Practice responses to questions like how you would manage a patient’s care plan or coordinate with other health services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the challenges faced by the Frailty Care Coordinator, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.