Technical Support

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Ideal location – Yorkshire or North East of England

The Ideal Candidate will:

• Ideally have hands-on experience of aftermarket automotive body repair processes and methods, however strong surface finishing experience from other sectors will be considered.
• Have strong communication skills, being able to speak comfortably in both a technical and sales environment.
• Be able and comfortable leading product trials in customers.
• Be computer literate, able to use Microsoft Office packages to manage data and present relevant information to both our Client and their Customer and Colleagues.

The role

This is a fantastic opportunity to join a world leader in surface finishing products, being the technical lead in an established territory of Industrial customers, supporting the sales team in predominantly Automotive Aftermarket applications. In this role, you will be visiting customers, and working with the sales team and channel partners to:

• Act as an extension to the sales team, identifying opportunities for new business and working with the sales team to convert.
• Audit existing practices, processes and products.
• Provide product demonstrations and training.
• Ensure first-class customer service and have the opportunity to demonstrate abrasive and polishing systems to some incredible customers.

Our Client

Our Client is a world leader in surface finishing technology. They offer a wide range of solutions for surface finishing and precision sanding. They specialise in total solutions in which the abrasives are supplemented by innovatively designed machines and polishing compounds.

Package

• £35K-45K Salary + £5k Bonus scheme + Hybrid Company Car
• 27 days annual leave + Bank Holidays
• Company Pension / Life Assurance / Private Medical Health Plan
• Daily Food and drink allowance when out on the road

Key Responsibilities

• Technical Support for National Accounts End-users or where required.
• Product training in new and existing end user group business.
• Carry out trials in target groups (Audits (Process, Products & Tooling) Product Testing, KPI measurements, Produce Bespoke Core List of Products etc.)
• Develop close working relationships with Sales Managers.
• Present, demonstrate and sell our Clients Abrasive sanding systems.

Ideal Qualifications and Experience

• A solid technical background in the surface finishing sector.
• The ability to build and maintain relationships with customers and colleagues.
• A high degree of self-motivation and drive with the ability to work both independently and as part of a team.
• The ability to work in a safe manner according to procedures, risk assessments and legislation whilst using the correct PPE.
• Knowledge of AEOM sectors with Existing B2B sales experience within a technical environment.
• Ability to demonstrate abrasives and finishing technologies.
• Ability to speak with Business Owners, Procurement Teams, Channel Partners and Shop Floor Operatives, whilst building trust and long-term relationships at the same time.

The role requires the employee to be physically capable of:

• Driving between 30-40,000 miles p.a.
• Lifting heavy items in and out of company vehicles.
• Manning trade and exhibition stands for consecutive days.
• Handling and demonstrating power tools, abrasives and polishes.
• Walking around customer / end-user premises and sites.
• You will be required to spend up to approximately 6-8 days a month away from home.