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For Companies At a Glance
- Tasks: Engage with customers and coordinate manufacturing operations for smooth order flow.
- Company: Dynamic manufacturing company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, benefits package, and growth opportunities in operations.
- Why this job: Be the vital link between customers and production teams, making a real impact.
- Qualifications: Experience in customer service and familiarity with ERP systems preferred.
- Other info: Collaborative environment with training in product knowledge and workflows.
The predicted salary is between 28800 - 43200 £ per year.
We are searching for a detail-oriented Customer Service Representative to support our clients' manufacturing operations. This role blends customer engagement with operational coordination, including inventory tracking, demand forecasting, production planning support, and fulfilment oversight. You’ll be a key link between our clients, production teams, and logistics partners, ensuring smooth order flow and customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, order updates, and issue resolution
- Manage customer orders from entry to delivery, ensuring accuracy and timeliness
- Coordinate with sales, production, and warehouse teams to confirm product availability and lead times
- Monitor raw materials and finished goods inventory levels; flag shortages or overstock risks
- Support demand planning by analysing customer order patterns and seasonal trends
- Assist in forecasting demand for key products and raw materials
- Liaise with production planning to align customer requirements with manufacturing schedules
- Track fulfilment status and proactively communicate delays or changes to customers
- Maintain accurate records of customer interactions, orders, and logistics updates
- Provide feedback to improve customer service processes and operational efficiency
Qualifications
- Experience in customer service within manufacturing or supply chain environments
- Familiarity with ERP systems, order management platforms, and inventory tracking tools
- Strong communication and relationship-building skills
- Ability to interpret production schedules and inventory reports
- Detail-oriented with strong organizational and time management skills
- Diploma or equivalent; degree in business or supply chain preferred
Preferred Skills
- Knowledge of manufacturing processes and terminology
- Experience with demand forecasting and production planning tools
- Understanding of SKUs and product lifecycle
- Proficiency in Microsoft Excel and ERP systems
What We Offer
- Competitive salary and benefits package
- Opportunities for growth in operations and supply chain management
- Collaborative and inclusive work environment
- Training in product knowledge and manufacturing workflows
Customer Service Representative - Manufacturing in Leeds employer: The Clay Partnership Ltd
Contact Detail:
The Clay Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Manufacturing in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and customer service sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their manufacturing processes and how your role as a Customer Service Representative fits into the bigger picture. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Customer Service Representative - Manufacturing in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within manufacturing or supply chain environments. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage customer orders and coordinate with teams effectively.
Show Off Your Skills: Don’t forget to mention your familiarity with ERP systems and inventory tracking tools. We love seeing candidates who can hit the ground running, so highlight any relevant software skills you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Clay Partnership Ltd
✨Know Your Stuff
Make sure you brush up on manufacturing processes and terminology. Familiarity with ERP systems and inventory tracking tools will give you an edge. The more you know about the industry, the better you'll be able to engage with your interviewers.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've effectively resolved customer issues or coordinated with teams in the past. This will demonstrate your ability to build relationships and manage inquiries smoothly.
✨Be Detail-Oriented
Highlight your organisational skills by discussing how you manage customer orders and track fulfilment status. Bring up any experience you have with monitoring inventory levels or analysing order patterns, as this aligns perfectly with the role's responsibilities.
✨Ask Smart Questions
Prepare thoughtful questions about the company's operations and how they handle demand forecasting and production planning. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
